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Vodafone Logo Vodafone · IT - Administration

Infrastructure Engineer (VOIS)

Egypt, Giza · Job Posted July 04, 2026
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Job Description

We are seeking an experienced Infrastructure Systems Engineer to provide advanced (L3) operational support for Office IT infrastructure services. This role focuses on ensuring high availability, stability, and performance of enterprise platforms including Active Directory, Office 365, and Windows Server environments. The role requires strong independent judgement, deep technical expertise, and end-to-end ownership of supported services while contributing to continuous improvement and service excellence.

Job Responsibility

  • Provide third-line (L3) support and escalation management for Office IT infrastructure services
  • Own and manage backend infrastructure platforms, ensuring agreed availability and performance levels
  • Perform daily system health checks and proactively resolve infrastructure issues
  • Diagnose and resolve complex incidents and service requests within defined SLAs
  • Manage and participate in crisis situations, following established escalation and incident management processes
  • Collaborate with vendors, internal teams, and technical leadership to restore and improve services
  • Conduct performance, capacity, and configuration analysis for infrastructure systems
  • Support service improvement initiatives and contribute to operational readiness for future projects
  • Act as a technical mentor to L1 and L2 support colleagues, including participation in knowledge-sharing and onboarding activities
  • Maintain clear communication with stakeholders, including technical leads and cross-functional teams

Requirements

  • Bachelor’s degree in Engineering or Computer Science
  • 4–6 years of professional experience in IT infrastructure or systems support within large-scale environments
  • Proficient in Microsoft Office 365 services, Active Directory, ADFS, AD Connect, and licence management
  • Experienced in Windows Server (2016/2019), Microsoft SQL, and infrastructure troubleshooting
  • Skilled in PowerShell scripting for automation and operational efficiency
  • Knowledgeable in ITIL-based service management, with ITIL Foundation certification
  • Comfortable working in multicultural, globally distributed teams
  • A clear and confident communicator with strong written and spoken English skills
  • Customer-focused, accountable, and collaborative in approach, with a strong sense of ownership

What we offer

  • Exposure to complex, enterprise-scale IT infrastructure environments
  • Opportunities to work with global stakeholders across Vodafone Group
  • A role with meaningful impact on service availability and customer experience
  • Continuous learning through operational challenges, service improvement initiatives, and technical mentoring
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