Infrastructure engineer SRE senior analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

This is a Non-Production Management Technical Lead position in North America DevOps, supporting Global Consumer Group applications. The ideal candidate will merge traditional ITIL-based Production Management with Service Reliability Engineering principles to provide stability, enhance automation, and optimize services using cutting-edge technologies. Leadership in maintaining and evolving distributed consumer application environments is required.

Job Responsibility:

provides expertise related to various distributed consumer applications across multiple lines of business in North America
primary point of contact LOB assigned domain
enable production management processes in non-production environment to provide environment stability
execute robust service readiness
facilitate standard toolset adoption for all services in the domain
works as a L2 expert to support the Problem management, Risk management and Change management, CI/CD enablement pipeline for SRE function identified
has overall accountability of non-production stability for his area/domain
partners with Level 1 and Level 3 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements
identifies and leads the implementation of Service Automation to reduce cost, reduce risk, improve efficiency, and enable Service Management to keep up with the ever-increasing volume of newer technologies
conduct blameless problem management/post-mortem phase of major incidents
develop executive briefings, assess major incident impacts, and drive service improvements
provide the expertise support to L1 technical recovery center on the P1/P2 incidents assigned
create PMR for P1/P2 incidents and close on the actions
identify risks, classify them in the non-production estate and create Service Improvement plans
drive Service Improvement plans to closure
create operational readiness documents for major initiatives
provide handover to production team seamlessly
work with SRE team to create proactive analysis of UAT and PERF view before handover to production management
represent DevOps team in various digital forums and facilitate generation of reports and presentations

Requirements:

6-10 years development or production support experience with North America Consumer applications
solid ITIL Foundation understanding
engineering background in system admin, development, DevOps, or equivalent field
experience or familiarity with automation technologies, advanced analytics, and predictive modelling
ability to develop and manage relationships at all levels
experience with databases i.e., Oracle, MSSQL, MongoDB, Teradata, DB2
experience in programming in one of the following languages UNIX shell scripting, Java, etc.
competent with cloud concepts i.e., API, web services and microservices
strong analytical, algorithmic, and critical thinking skills

Nice to have:

familiarity with Cloud Technology
strong understanding of systems and application design
familiarity with Sales Force or Cloud-Based Certification like AWS
certification in Site Reliability Engineer

What we offer:

equal employment opportunities
support for diversity and inclusion
opportunities for career growth
a chance to make an impact
work in an innovative and mutually respectful environment

Additional Information:

Job Posted:
August 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Infrastructure engineer SRE senior analyst