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As a Managed Services Engineer, you will be part of a global team of experienced Application and Infrastructure engineers. You will have a unique opportunity in flexibility to develop your own talents by improving your analysis and troubleshooting skillsets and have the option to work closely with varying team disciplines and expand your knowledge in other domains of web application and environment management.
Job Responsibility:
Analyze and review system/cloud logs to determine the root cause of issues reported by the monitoring tool/client
Utilize systems like Jira Service Desk and Microsoft Teams to communicate directly with clients or team members regarding findings and recommendations
Work directly with the client on infrastructure enhancements and error/incident resolution on a per-ticket basis
Educate yourself on a variety of different clients, their industries, and their infrastructure platform to offer solutions in the moment and forward-thinking recommendations
Learn and develop your experience with tools, technologies, and platforms like Vercel, Netlify, Sitecore, Coveo, Solr, Contenful, Order Cloud, Azure Cloud, AWS, JSS, and a variety of custom solutions
Participate in a weekly on-call rotation with all other team members
Requirements:
Minimum 4 years of experience in managing Cloud/Self Hosted Infrastructure
Minimum 3 years of experience in managing Azure Cloud and/or AWS Cloud is must
Experience with Azure DevOps, GitHub, or other code repository tools is a plus
Experience with Sitecore or CMS is a plus
Experience with Vercel or Netlify is a plus
Nice to have:
Experience with Azure DevOps, GitHub, or other code repository tools