Infrastructure Design Technician Job at Tier4 Group

Job Description

Responsible for internal network order fulfillment and designing circuit paths and equipment loads within the network. Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the network, and documentation to support network failures and maintenance activity.

Job Responsibility

Designs/Redesigns Layer 1 circuit layout records in TIRKS database to accurately reflect the network build including DWDM, SONET, TDM, Ethernet and IP across the Network
Resolve any inventory discrepancies in accordance with the EIRG/FIRG database and job aides
Collaborate with Planning and Engineering to build and provision equipment and infrastructure circuits that support our customer need
Understand the fiber cable configurations in relations to above solutions
Maintain and Support Network Infrastructure records in all applicable applications
Demonstrate ability to efficiently and accurately design and process internal network orders
Process orders according to SLAs, on time performance and quality standards
Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence
Knowledgeable and proficient in complex provisioning requirements, technologies, and delivery
Working knowledge of equipment elements and solutions across switched and special access, Optical Ethernet solutions, local loop and long-haul transport in the telephony network, Access and provision DACS cross connects
Provide technical support to internal and external customers for engineering, installation and testing as required for the successful completion of all network orders
Perform project based duties based on organizational grown demands

Requirements

Knowledge of optical networking equipment such as Ciena, Fujitsu, Alcatel/Lucent
Knowledge of telecommunications inventory systems such as TIRKS, OMNIvue, WMS, WFMT, BOSS
Knowledge of inside plant fiber optic structured wiring design, construction, and operations
Excellent Written and verbal communications skills
Able to demonstrate teamwork, and strong problem-solving and analytical skills
Self-Motivated and works independently to achieve KPI expectations
Able to follow established procedures to fulfill order requirements accurately and efficiently
Exhibit continual learning and development by improving job skills through on the job training and all available learning pathways
Robust technical understanding of voice, data, ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules
Expert understanding of design, including both on net and offnet routing requirements
Ability to work in multiple design systems both legacy and next generation
Ability to quickly evaluate challenges and make recommendation for remediation
Attention to detail to ensure entrance and exit criteria met in accordance with the Customer expectation
Previous experience designing infrastructure circuits in a telecommunications network

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Infrastructure Design Technician

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