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Infrastructure Customer Service Analyst

https://www.citi.com/ Logo

Citi

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Location:
Hungary , Budapest

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Digital Workplace Client Services (DWCS) provides the tools that enable and empower Citi's 250K staff to be productive, to collaborate effectively, and to eliminate repetitive work— also providing technology support and enabling the technology for Citi events, desktop upgrades, and the end-user hardware lifecycle. The mission of Digital Workplace Client Services is to provide simple-to-use services and exceptional workspace experiences that enable Citi's global workforce to gain maximum benefit from the technology and applications we use to serve our clients and operate our company. This role is a High Touch agent who takes inbound help desk calls from our VIP supported users to resolve their technical issues; such as helping them connect remotely or address application issues so they can perform their job duties.

Job Responsibility:

  • Provide first-class technical support by responding to inbound calls, troubleshooting issues, and resolving challenges swiftly and professionally
  • Directly assist colleagues with a wide range of end-user issues, from technical glitches to software installations and ensuring seamless access to data and applications
  • Play a key role in onboarding new hires by setting them up for technological success
  • Function as a vital part of a collaborative service team
  • Identify and address recurring technical issues, collaborating with support groups and leadership to implement lasting solutions
  • Liaise with business units, offering expert guidance, innovative solutions, and proactively identifying technology enhancements
  • Contribute to building our collective knowledge base by developing and refining process and technical documentation
  • Get involved in the exciting test and implementation phases of new systems and application enhancements

Requirements:

  • 0-2 years of experience in a Technology Infrastructure role
  • Passion for technology and a desire to build a career in IT infrastructure
  • Strong analytical and diagnostic skills
  • Exceptional communication skills, both verbal and written, in English
  • Some experience in a technology-related/helpdesk/customer service role is an advantage
  • The ability to thrive in a fast-paced environment, collaborating effectively with virtual and in-person teams, and consistently meeting deadlines
  • A Bachelor’s/University degree or equivalent practical experience
What we offer:
  • Cafeteria Program
  • Home Office Allowance (for colleagues working in hybrid work model)
  • Paid Parental Leave Program (maternity and paternity leave)
  • Private Medical Care Program and onsite medical rooms at our offices
  • Pension Plan Contribution to voluntary pension fund
  • Group Life Insurance
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support you in managing work - life balance
  • Career progression opportunities across geographies and business lines
  • Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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