Infrastructure Customer Service Analyst

• Provide first-class technical support by responding to inbound calls, troubleshooting issues, and resolving challenges swiftly and professionally
• Directly assist colleagues with a wide range of end-user issues, from technical glitches to software installations and ensuring seamless access to data and applications
• Play a key role in onboarding new hires by setting them up for technological success
• Function as a vital part of a collaborative service team
• Identify and address recurring technical issues, collaborating with support groups and leadership to implement lasting solutions
• Liaise with business units, offering expert guidance, innovative solutions, and proactively identifying technology enhancements
• Contribute to building our collective knowledge base by developing and refining process and technical documentation
• Get involved in the test and implementation phases of new systems and application enhancements

• Passion for technology and a desire to build a career in IT infrastructure
• Strong analytical and diagnostic skills
• Exceptional communication skills, both verbal and written, in English
• Some experience in a technology-related/helpdesk/customer service role is an advantage
• Ability to thrive in a fast-paced environment, collaborating effectively with virtual and in-person teams, and consistently meeting deadlines
• A Bachelor's/University degree or equivalent practical experience

Some experience in a technology-related/helpdesk/customer service role

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work model)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms
• Flexible work arrangements to support you in managing work-life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities