Infrastructure Analyst, Citi

Citi

Location:
Hungary, Budapest

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Identity Access Management Information Security Administration Service Delivery (IAM ISA SD) manages entitlement and provisioning of access for Citi employees and clients. The role involves providing customer service, handling security maintenance requests, processing entitlement and compliance review requests, and creating user profiles. This position offers internal training and opportunities for career development in a global, fast-paced environment.

Job Responsibility:

Handle incoming phone calls, provide appropriate solutions with established troubleshooting methods
Strong understanding of the respective Citi products, processes and policies
Handle complex escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service
Assist and participate in severity escalation management
Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds
Create, modify, and delete user profiles in various Citi applications and/or systems
Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level
Create, maintain and perform annual review of Process Control Manual documents associated with specific systems assigned
Maintain excellent availability to achieve strong results
Support new hire training to team members, understand effective team skills and apply them

Requirements:

Experience in a Customer Service and/or Information Security environment is an advantage
Utilize Microsoft applications for creating and maintaining basic files
Good command of English language (both verbal and written)
Minimum High School Degree, Bachelor’s degree is an advantage
Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder is preferred
SSCP/CISSP/ITIL/PMP/Citi Lean certificate is advantage
Analytical and detail oriented
Customer service orientation
Strong communication skills
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity
Proven use of discretion and judgment given the subject sensitivity of the work data
Ability to manage multiple efforts and adjust priorities with evolving work efforts
Flexibility to work in various shifts

Nice to have:

SSCP/CISSP/ITIL/PMP/Citi Lean certificate
Experience in an IT support or customer service role

What we offer:

Great number of internal training opportunities
Insight into many different areas
Familiarity with cultural diversity and multinational values in a fast-moving environment

Additional Information:

Job Posted:
August 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Infrastructure Analyst