Infrastructure Analyst, Citi

Citi

Location:
Dominican Republic, Santo Domingo

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Infrastructure Analyst 2 is an intermediate-level role responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The role involves operational support for the local infrastructure and network, onsite end-user support, process data, resolve issues, and execute administrative tasks.

Job Responsibility:

diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
ensure successful completion of data loads and batch processing
participate in testing activities, including the creation and execution of basic test scripts
execute project plan task
participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
evaluate issues using existing procedures or similar/related experiences
recommend and implement solutions
exchange ideas and information in a concise and clear manner
appropriately assess risk when business decisions are made

Requirements:

0-2 years of experience in a Technology Infrastructure role
ability to communicate technical concepts to non-technical audience
ability to work with virtual and in-person teams, and work under pressure or to a deadline
effective written and verbal communication skills
effective analytic/diagnostic skills
bachelor’s/university degree or equivalent experience

What we offer:

equal opportunity employer
adherence to Citi's Risk & Control standards
compliance with regulatory standards
onsite end-user support

Additional Information:

Job Posted:
April 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Infrastructure Analyst