Infrastructure Analyst, Citi

Citi

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Infrastructure Analyst is an intermediate level role responsible for assisting with Mainframe BAU activities, programs and some projects that require a higher level of expertise to develop within the MF technical knowledge with the Technology Infrastructure, CHG and Batch team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks along to pursue the team growing and being capable to provide assistance not only to BAU but other peers

Job Responsibility:

Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
Ensure successful completion of data loads and batch processing
Execute project plan task
Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
Evaluate issues using existing procedures or similar/related experiences
recommend and implement solutions
Exchange ideas and information in a concise and clear manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Work over but not limited with OPC, NDM, z/OS, TSO/ISPF, JCL modify, TWS, job demands, SDSF, SAR, Syslogs, jobs outputs
The analyst must demonstrate knowledge on the are for Infrastructure, Batch and CHG to ensure there will be no break out on service
Have a good base zOS knowledge, terminology and be able to analyze scenarios to provide the needed support on the L1 side
Have a good understanding of the operation end to end service
Must understand the standard processes and operational model for escalation
Be able to provide deputy support to team leads

Requirements:

1-2 years of experience in a Mainframe Technology Environment
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Bachelor’s/University degree or equivalent experience

What we offer:

Global Benefits
Hybrid role with rotating 4x10 schedules + 3 non-consecutive days off

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Infrastructure Analyst