Infrastructure Analyst, Citi

Infrastructure Analyst

Citi

Location:
Taiwan, Taipei

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an Information Security Analyst, you are expected to execute client interactions, process entitlement and compliance review requests, and handle incident/change management for Citi's global customer base while adhering to service level objectives and guidelines.

Job Responsibility:

Execute client interactions by phone or email with clear, concise terms while adhering to IAM SDO Customer Service Guidelines
Ensure adherence to pre-assigned SLO requirements for designated requests
Process entitlement, compliance review requests and/or incident/change management handling for Citi's global customer base within established support thresholds
Provide routine and defined outputs in a time-efficient manner
Provide on call / scheduled work during weekends / public holidays on some occasion

Requirements:

Execute client interactions by phone or email with clear, concise terms while adhering to IAM SDO Customer Service Guidelines
Ensure adherence to pre-assigned SLO requirements for designated requests
Process entitlement, compliance review requests and/or incident/change management handling for Citi's global customer base within established support thresholds
Provide routine and defined outputs in a time-efficient manner
Consistently demonstrate clear and concise written and verbal communication skills
Learn and use numerous different systems on a basic level
Able to set priorities
strong attention to detail and work under pressure
Provide on call / scheduled work during weekends / public holidays on some occasion
Bachelor's Degree/University degree or equivalent experience
Basic knowledge of Microsoft Windows desktop operating systems, Mainframe, Database, Unix servers
Basic knowledge of password management tools, i.e. CyberArk
Proficient in Microsoft Office products with a strong emphasis on MS Excel

Additional Information:

Job Posted:
October 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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