Infrastructure Analyst, Citi

Citi

Location:
Hungary, Budapest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team

Job Responsibility:

Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner
Directly assist clients with any end-user issue for general faults by use of troubleshooting methods
Support customers with non-fault-related requests e.g. software installations, data and application access
Function as part of a complete service team providing the most effective solution to meet customer needs
Regularly identify repetitive faults through communication with other support groups
Liaise with business areas providing guidance and solutions
Contribute to process or knowledge documentation
Be involved in the test and implementation phases for changes and enhancements of systems

Requirements:

0-2 years of experience in a Technology Infrastructure role
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Bachelor's/University degree or equivalent experience

What we offer:

Cafeteria Program
Home Office Allowance
Paid Parental Leave Program
Private Medical Care Program
Pension Plan Contribution
Group Life Insurance
Employee Assistance Program
Access to learning and development programs
Flexible work arrangements
Career progression opportunities
Socially active employee communities

Additional Information:

Job Posted:
September 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Infrastructure Analyst