Infrastructure Analyst, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Job Responsibility:

Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate
Participate in testing activities, including the creation and execution of basic test scripts
Apply comprehension of how the team interacts with others in accomplishing objectives
Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
Exchange ideas and information in a concise and clear manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Previous relevant experience preferred
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Demonstrated knowledge of operational process changes and improvement
Knowledge of network protocols: OSPF EIGRP BGP MPLS RSTP STP HSRP VRRP VRF VTP DHCP DNS CDP LLDP ARP FTP TFTP
Desirable CCNA knowledge
Desirable Availability to rotate shifts between morning and night from 7:00 to 19:00 (Morning) and 19:00 to 07:00 (Night) hours in the Jardines de la Montaña area in Tlalpan borough
Intermediate English desirable
Degree or Engineering negotiable regarding professional experience

Nice to have:

CCNA knowledge
Intermediate English

Additional Information:

Job Posted:
April 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Infrastructure Analyst