Infrastructure Analyst Job at Citi (Abidjan)

Infrastructure Analyst

Citi

Location:
Ivory Coast , Abidjan

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech

Job Responsibility:

Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
Ensure successful completion of data loads and batch processing
Participate in testing activities, including the creation and execution of basic test scripts
Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
Evaluate issues using existing procedures or similar/related experiences
recommend and implement solutions
Exchange ideas and information in a concise and clear manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Provide onsite and remote support for the desktop/server/voice/video/network infrastructure of Citibank Cote d'Ivoire ensuring timely resolution of all issues related to the named infrastructure
Coordinate routine preventive maintenance on desktop/server/voice/video/network infrastructure of Citibank Cote d'Ivoire
Support business applications being used by Citibank Cote d'Ivoire. This covers business-as-usual support and system enhancements/new developments
Participate in the implementation of technology projects and other non-routine infrastructure-related activities for Citibank Cote d'Ivoire
Keep local documentation pertaining to technology platforms and processes being supported for Citibank Cote d'Ivoire up-to-date
Assist and educate the user community in Citibank Cote d'Ivoire on the optimal usage and application of technology for business purposes
Deputize for the Technology Head of Citibank Cote d'Ivoire when required.

Requirements:

Significant experience in a Technology role
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Bachelor’s/University degree or equivalent experience
ITIL Foundation v4
Cisco CCNA
Cloud Computing: Proficiency in cloud platforms such as AWS and Azure is essential. Understanding how to manage and optimize cloud resources.
Networking Knowledge: A strong grasp of network architectures, including LAN and WAN.
System Administration: Familiarity with various operating systems (Windows, Linux) and system administration tasks.
Security Protocols: Knowledge of IT security standards and practices
Monitoring Tools: Experience with infrastructure monitoring tools to evaluate system performance and identify issues proactively.
Database Management: Understanding database systems and management.

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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