Infra Tech Lead Analyst Job at Citi (Heredia)

Infra Tech Lead Analyst

Citi

Location:
Costa Rica , Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Job Responsibility:

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
Provide technical/strategic direction to team members
Review requirement documents, define hardware requirements and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system
Conduct project related research
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
Understanding of how specialization within area contributes to the business and of competitors' products and services
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual / in-person teams, and work under pressure / to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to communicate technical concepts to non-technical audience
Bachelor’s/University degree, Master’s degree preferred
Minimum 7 years of combined education and experience in infrastructure support, architecture, engineering, or similar roles
Experience managing vendor relationships and understanding supply chain processes
Ability to analyze technology costs, understand hardware pricing, and work within financial processes
Confidently make technical decisions regarding deployment strategies to meet business needs
Employ creative problem-solving skills in complex environments utilizing multiple technology offerings
Proven ability to manage deliverables and simultaneously handle multiple small to large-scale projects in a cross-functional setting
Excellent written and verbal communication skills
proven ability to influence and collaborate with cross functional teams while building working relationships with relevant stakeholders
Ability to collaborate effectively within a team while remaining self-motivated, highly organized, and able to prioritize tasks
Demonstrated competency in strategic thinking and leadership
Results focused approach to analyzing problems, recommending solutions, and presenting them confidently
Have a client-first, solution-oriented point of view while focusing on project timelines
Fluent English speaker
Must be able to learn quickly and work independently
HPe, Dell, Arista, Cisco (and similar) product lines
As-a-Service product offerings in a hybrid cloud environment
Physical and virtual servers
Network architecture
Storage provisioning
x86 Server operating systems
Databases: Oracle, SQL, Mongo, Postgres
Experience with data center infrastructure, including physical servers, network devices, and storage hardware
Prior experience with data center migration projects is highly desirable
Ability to understand system requirements and create a comprehensive technology infrastructure bill of materials/parts list
Experience in evaluating performance data, capacity planning, and utilizing vendor recommendations

Nice to have:

Experience in a Financial Services or large complex and/or global environment preferred
Prior experience with data center migration projects is highly desirable

Additional Information:

Job Posted:
December 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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