Infra Tech Lead Analyst Vice President

• Take full ownership of monthly governance meetings and related working group sessions
• Maintain agenda pipelines and collaborate with governance chairs and stakeholders
• Coordinate with presenters to collect and distribute materials
• Support smooth execution of meetings and facilitate decisions
• Serve as Secretary for governance forums and document meeting minutes
• Track status of open action items and drive closure
• Track attendance for formal voting members
• Ensure governance operations comply with charters and operating manuals
• Support annual review of governance charters
• Assist in escalation process to and from governance forums
• Act as central point of contact for governance members
• Organize preparatory meetings
• Ensure timely cascading of governance decisions
• Lead organizational change management operations for process changes

• 5-7 years of experience in governance, program management, project management, or a related field within a large, complex financial services or technology organization
• Exceptional organizational skills with proven ability to manage multiple priorities, stakeholders, and deadlines
• Excellent written and verbal communication skills
• Meticulous attention to detail
• Demonstrated ability to build and maintain strong relationships with diverse stakeholders
• Deep working knowledge of ITIL v4 – Foundation
• Managing Professional preferred
• 5+ years in IT Service Management as a Process Owner, Process Analyst, or Business Analyst
• 3+ years hand-on ServiceNow experience
• Ability to analyze information, identify key issues, and support decision-making processes
• Solid understanding of service management as it pertains to IT services
• Strong proficiency in Microsoft Office Suite and collaboration tools
• Understanding of IT Production Management, operational risk, IT governance frameworks, and regulatory requirements within a financial institution
• Bachelor's degree in a relevant field or equivalent practical experience

Exceptional candidates who do not meet the above criteria may be considered for the role provided they have the necessary skills and experience

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays
• Discretionary and formulaic incentive and retention awards