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This position provides second level technical helpdesk support for users of all IT supported systems, applications, and services; and assists with the deployment, installation, maintenance, and repair of computer applications, stand-alone, and networked hardware. Ensures the proper functionality of desktop hardware, software, and peripherals. Performs administrative and technical duties related to the current usage of technology on the computer and voice network. Maintains a high level of technical proficiency with key applications and utility systems.
Job Responsibility:
Installs, repairs, and provides assistance with computer systems by replacing network devices and computer components, diagnosing hardware and software problems, installing and upgrading hardware and software, and providing support and training to end users
Performs administrative duties by taking inventory of hardware and software, researching and purchasing computer equipment, activating mobile devices, entering and tracking information in the work systems, and preparing reports
Performs administrative duties related to creating and maintaining accounts on the network, within the e-mail system, remote access system, and storing and retrieving electronic data
Provides a high level of customer support and works cooperatively with customers to resolve technical service issues
Works cooperatively with outside vendors or service providers to resolve problems, improve service, and research new technology
Performs a lead role in the management of selected projects such as automated patch management, mobile and wireless systems, creation and management of the automated imaging and deployment systems
Requirements:
Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency
Minimum one year of experience in a related field
Valid Driver's License
Ability to acquire the ITIL Foundation Certification within their first 12 months of hire
Nice to have:
Familiarity with Office 365
Preferred qualifications include an A+, Network+, or a related IT degree