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At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart. We’re looking for an IT Team Leader, End User Computing (EUC) to oversee the delivery of IT support services and endpoint security across Paymentology’s workforce. This role focuses on enforcing technical controls, supporting secure device configurations, and coordinating a small team that manages onboarding, endpoint compliance, and office IT operations. The Team Leader ensures consistent and efficient execution of tasks while escalating complex issues to the IT Manager. If you have experience leading IT support functions, managing endpoint compliance, and supporting secure device environments, this is your opportunity to make a global impact.
Job Responsibility:
Guide the EUC team in delivering L1 and L2 support for devices, access provisioning, and office infrastructure
Implement endpoint hardening (macOS, Windows) using JAMF, Intune, and GPOs in line with security policies
Enforce Microsoft 365 security configurations including MFA, Conditional Access, and DLP through existing playbooks
Manage office connectivity, IT equipment, and meeting room infrastructure for regional locations such as London and Riga
Coordinate onboarding and offboarding processes to ensure timely provisioning and de-provisioning of access
Maintain asset inventory, support procurement processes, and oversee device returns and vendor engagements
Analyze support ticket trends and recommend process or configuration improvements to the IT Manager
Requirements:
5–7 years of experience in IT support or endpoint administration, with leadership or coordination responsibilities
Proficiency in tools such as JAMF, Intune, Microsoft 365 (Entra ID, Defender), and asset management platforms
Strong understanding of ISO27001-aligned security controls for endpoint and identity management
Ability to coach junior team members and manage operational delivery
Familiarity with onboarding/offboarding workflows and office IT management
Preferred certifications include CompTIA Security+, ITIL Foundation, and MS-500
Bachelor’s degree in a relevant field such as Computer Science, IT, or Engineering is preferred
Hands-on expertise with endpoint security, IT operations, and office infrastructure support