Information Technology Operations and Infrastructure Program Manager III Job at L.A. Care Health Plan (Los Angeles)

Job Description

The Information Technology Operations and Infrastructure Program Manager III plays a critical role in executing high-impact org-wide initiatives and continuously improving processes to increase the effectiveness of our Infrastructure Operations and Security initiatives. The Program Manager in this role structures and drives large sophisticated cross-functional team’s technical initiatives in ITOI & Security platforms. Specifically, the Program Manager drives the problem space, work closely with IT and Business leads to conceptualize solutions, organize/align multiple teams for delivery and drive towards execution demonstrating landmarks/important metrics.

Job Responsibility

Provide program management and guidance to various stakeholders
Develop and manage IT Infrastructure programs and manage deliveries from beginning to end, including project scope, timeline, hardware procurement, resource allocation, and project execution
Provide on-site monitoring and enforcement of installation schedules and vendor quality, inspect prospective and completed facilities
Serve as a liaison between all IT teams to ensure alignment with project goal(s)
Facilitate formal turn-over with IT production teams and monitor deliverables until agreed upon launch/deliverable is achieved
Contribute to development of program management processes and methodologies
Applies subject expertise in evaluating business operations and processes
Identifies areas where technical solutions would improve business performance
Consults across business operations, providing mentorship, and contributing specialized knowledge
Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices
Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed
Meet with departments and I.T. Teams to gather and arrange project tasks
Prepare Project Management documents to effectively track deliverables and resources
Set-up and conduct status meetings and brainstorming meetings to create work breakdown structures (WBS)
Create Project Management SOPs to ensure projects are produced and tracked appropriately

Requirements

Bachelor's Degree (or equivalent education/experience)
At least 6 years of experience in handling IT Projects or programs
Experience with Process Improvement Methodology including defining and documenting workflow
Experience with Workflow Tools - JIRA, Project Server etc.
Technical project experience in large distributed systems, complex competing environments, Microservices Architecture, Cloud computing etc.
Experience resolving effective program critical metrics and using them to measure program success and identify issues
Experienced in project management tools
Familiar with both Agile and Waterfall methodologies and able to apply those when best suited
Proven ability to work closely and skillfully with all stakeholders across the organization
Strong organizational, analytical and truth-seeking mentality skills to juggle many tasks without losing sight of the highest priority or roadmap projects
Excellent in identifying process gaps, measuring progress, efficiency and balancing with process overhead and be exceptional at facilitating discussions
Proven technical capability and an understanding of technical designs, challenges, and risks
Ability to influence, motivate, and align people across a broad variety of job functions through your project/program management skills
Basic understanding of IT driven technologies and Architectures
Working knowledge of MS Office, Visio, Project Server & Jira Management
Ability to articulate and communicate effectively and follow the project management and SDLC lifecycles
At least 6 years of experience as an I.T. Project Manager with at least 3 years of experience in Health Care, Managed Care
Understanding of I.T. Infrastructure
Project Management Professional (PMP) certification

Nice to have

Master's Degree
At least 3 years of experience in Health Care, Managed Care
Certification in Project Management Professional

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

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Information Technology Operations and Infrastructure Program Manager III

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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