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The role of an Information Technology (IT) Officer is to assist the IT team with the overall development, maintenance, and administration of the Group’s IT network infrastructure and hardware and software systems; and to provide IT support to clients by monitoring systems, resolving issues, and evaluating and recommending improvements.
Job Responsibility:
Installing and configuring computer hardware, operating systems, and applications
Monitoring and maintaining computer systems and networks
Providing support via troubleshooting, diagnosing, and solving hardware and software faults
and administering users’ accounts, profiles, and access
Communicating with users, management, and service providers to resolve issues, establish new systems or improvement requirements, and prepare necessary documentation such as reports, asset registers, training manuals, etc.
Training users in the proper use of hardware and software
Performing various research, feasibility studies and cost-benefit analyses to aid management’s decision-making regarding hardware and software upgrades or replacements
Working with team members to prepare and present periodic reports to management
Requirements:
Bachelor's degree in computer science
Comptia A+ and Comptia Network + certifications
A minimum of three (3) consecutive years of experience in an IT support role within a corporate environment
Knowledge of Windows Server, Office 365 and various email platforms will be an asset
Excellent communication, problem-solving and collaboration abilities
Experience with PBX solutions and firewalls would be an asset
Microsoft qualifications would be an asset
Ability to self-manage amidst conflicting deadlines
Maintain confidentiality of sensitive information
Nice to have:
Knowledge of Windows Server, Office 365 and various email platforms will be an asset
Experience with PBX solutions and firewalls would be an asset