Information Technology Manager

• Significant responsibility in system maintenance and supporting critical business applications
• Adheres to consistent process and standardizations which enhance the overall IT value proposition
• Responsible for proactive support and maintenance around Point of Sale systems
• Responsible for proactive support and maintenance around network infrastructure and telecom services
• Provides technical support of the application, interfaces, and any customizations
• Supervises support issues, ensures resolution plans and reports progress to management
• Proactively maintains systems and carries out preventative maintenance plans
• Supervises system status and reacts to issues as they arise
• Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions
• Analyze, review, and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements
• Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes
• Works closely with others to ensure service levels are being met and risk to the business is minimal
• Communicates with site users regarding any system enhancements and or scheduled upgrades
• Participates in technical and functional training classes as necessary or required

• Strong oral and written communication skills
• Knowledge of Windows Operating Systems and Microsoft Applications
• Knowledge of Basic Networking
• Requires strong analysis, organization, communications, interpersonal, customer service, problem-solving and project management skills
• Experience with hospitality customer technologies preferred

Experience with hospitality customer technologies