Information Technology Manager Jobs

SMRT inc.

Location:
United States, Portland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As our Information Technology Manager, you’ll be at the heart of our operations, leading IT support, modernizing infrastructure, and ensuring our systems are secure, efficient, and aligned with business goals. Your work will help bring bold ideas to life and deliver meaningful impact across our organization.

Job Responsibility:

Guide IT support and operations across multiple locations, contributing to technically complex, high-performance environments
Mentor our IT support specialist
Oversee daily IT support operations, ensuring timely resolution of incidents and requests
Establish and enforce IT support policies, procedures, and standards
Lead initiatives to modernize support infrastructure, including automation, cloud migration, and remote support capabilities
Collaborate with senior leadership on budgets, resource allocations, and technology roadmaps
Ensure reliability and performance of desktop, server, and network environments
Oversee lifecycle management of hardware and software assets
Serve as an escalation point for critical incidents and coordinate cross-functional response efforts
Manage relationships with external vendors and service providers
Ensure IT support practices comply with organizational security policies and regulatory requirements
Support implementation of endpoint protection, access controls, and data privacy measures
Maintain the highest level of confidentiality and discretion regarding sensitive information

Requirements:

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
or equivalent technical coursework
Minimum 10 years of experience in IT support, helpdesk, or technical troubleshooting roles
Ability to travel to all offices (Andover, MA, Bangor, ME, Portland, ME, Schenectady, NY) as required.

Nice to have:

Certifications such as ITIL Expert, CCNP, MCSE, or equivalent, strongly preferred
Understanding and experience with security requirements for government contractors and CMMC, preferred
Prior experience in an architectural or engineering firm, along with familiarity with their specialized software requirements, preferred.

What we offer:

Flexible work environment
6 weeks of paid time off (vacation, sick, holiday, community service)
Healthcare, dental, vision and life insurance
401(k) with automatic company contribution
Education and training assistance

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

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Information Technology Manager