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Coordinate and perform maintenance and development of the Information Technology systems that support the College of Medicine Department of Pediatrics. Manage one COM IT staff member in Department of Pediatrics who supports the department and shares some development and system administrator duties on Department of Pediatrics specific homegrown or bespoke systems. Collaborates with the COM Research IT manager to coordinate effort from COM IT Research team staff who support the Dept of Pediatrics' research divisions. Manage the operational support environment for Department of Pediatrics, including significant individual effort, ensuring timely and accurate service is provided by COM IT staff. Participate in the planning of new and ongoing IT system requirements for research IT in Department of Pediatrics and related systems in use in the College of Medicine and MUSC enterprise. Documentation of projects, procedures, and systems intended for other members of the COM IT team is an important part of this job. The employee is expected to exercise a high level of independence when dealing with operational tasks and issues, managing priorities to ensure timely support and completion of assigned projects.
Job Responsibility
Coordinate and perform maintenance and development of the Information Technology systems that support the College of Medicine Department of Pediatrics
Manage one COM IT staff member in Department of Pediatrics who supports the department and shares some development and system administrator duties on Department of Pediatrics specific homegrown or bespoke systems
Collaborate with the COM Research IT manager to coordinate effort from COM IT Research team staff who support the Dept of Pediatrics' research divisions
Manage the operational support environment for Department of Pediatrics, including significant individual effort, ensuring timely and accurate service is provided by COM IT staff
Participate in the planning of new and ongoing IT system requirements for research IT in Department of Pediatrics and related systems in use in the College of Medicine and MUSC enterprise
Document projects, procedures, and systems intended for other members of the COM IT team
Consult, recommend, and maintain best practices and locations for data storage, sharing, and collaboration
Participate in and oversee the management and creation of data collection and reporting instruments
Manage identification and gathering of system and security requirements for new Departmental systems
Perform regular IT security oversight, maintenance, and audits on COM protected data systems
Identify, configure, install, and troubleshoot appropriate software for College of Medicine faculty and staff
Specify, install, and configure workstations, printers, personal data devices, and other information devices for Dept of Pediatrics faculty and staff
Maintain and troubleshoot problems with College of Medicine workstations, printers, personal data devices, and other information devices
Supervise 1 staff member
Design, maintain, and support Department of Pediatrics Audio/Visual enabled rooms
Create documentation and training on IT-related topics
Ensure complete and accurate inventory control procedures are followed for Information Technology
Requirements
A bachelor's degree in communications, business administration, computer science (information technology), mathematics, statistics, management information science or a related field and four years of experience in telecommunications, data processing and/or information technology
Relevant experience may be substituted for bachelor's degree on a year-for-year basis