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NTT DATA Logo NTT DATA · IT - Software Development

Information Technology Innovation Lead

United States, Springfield · Job Posted May 13, 2026
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Job Description

The Innovation Lead will plan and conduct business process reengineering, continuous improvement, and innovation activities across a large IT services program. This role will manage the cost, schedule, and quality of reengineering tasks; define information needs; develop business and data architecture inputs; gather requirements; conduct interviews, workshops, and focus groups; and develop recommended solutions that improve service delivery, efficiency, automation, customer experience, and mission outcomes.

Job Responsibility

  • Lead the program's innovation, modernization, and continuous improvement function
  • Plan and conduct business process reengineering engagements
  • Manage cost, schedule, and quality of improvement and reengineering tasks
  • Define information needs and develop business, process, and data architecture inputs
  • Translate business requirements into improvement opportunities and technical architecture inputs
  • Conduct stakeholder interviews, workshops, working sessions, and focus groups
  • Develop recommended solutions, business cases, pilot concepts, implementation plans, and benefits tracking approaches
  • Identify opportunities for automation, workflow optimization, self-service, knowledge improvement, reporting enhancement, and operational efficiency
  • Prepare materials for innovation reviews, optimization reviews, and leadership decision forums
  • Track implementation status, realized benefits, risks, lessons learned, and sustainment actions
  • Use operational data, service metrics, customer feedback, quality findings, and root cause analysis to prioritize improvement opportunities
  • Partner with program leadership, ITSM, service desk, field operations, engineering, and stakeholder teams to embed improvements into day-to-day operations

Requirements

  • Master's degree (Degree Substitution: One-and-one-half years of additional experience may substitute for one year of a typical degree program)
  • Minimum 10 years of experience supporting IT Innovation roles/responsibilities listed above
  • ITILv4 (or higher) certification
  • Lean Six Sigma Green Belt or Black Belt
  • Agile, Scrum, SAFe, human-centered design, or design thinking certification
  • Active Top Secret clearance

Nice to have

  • Experience with ServiceNow optimization, service desk automation, digital assistants, AI-enabled support, knowledge management, or workflow automation
  • Experience supporting large-scale IT operations, end-user support, field support, or service management transformation programs
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