Information Technology Director Jobs

Sisters of Mercy of the Americas, Inc.

Location:
United States, Cumberland ▼
Merion
Rochester
Belmont
Omaha
Silver Spring

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Information Technology (IT) Director is an Institute-wide management position responsible for leading and providing accountability across all aspects of the technology environment with a global and bilingual user community of over 2000 women religious and 800 employees. Responsibilities include technology planning, fostering technology adoption, overseeing IT service delivery and management of a geographically disperse technology team to collaboratively achieve goals, meet quality standards, reduce risks, increase user satisfaction, and maintain operations. Additionally, the IT Director will work closely with the Institute’s Communications department and serve as a liaison between technology and other teams within the Institute and end users alike.

Job Responsibility:

Responsible for strategic technology planning, technology department structure and organization, and day to day operations
Oversight of a geographically decentralized technology team, including direct personnel supervision, project management, staff allocation, and monitoring of overall team performance
Responsible for the recruiting, retention and performance evaluation of reporting staff
Develops, implements and manages policies and procedures, and assures technical training to support department staff and the organization
Accountable for the development and management technology budget and all technology-related purchasing including administration of information technology contracts including terms, cost and compliance
Accountable for the overall information technology infrastructure and operations of the Institute including capacity management, performance management and cybersecurity
Accountable for the overall user satisfaction including help desk, technical support and training
Responsible for proactive communication with Institute leadership, Institute departments, members and external parties
Identifies and plans information technology resource requirements, including personnel, equipment, software and facility needs in alignment with the Institute’s budgeting cycle
Identifies the need for information technology system upgrades, modifications or new systems developing plans and budgets to support such needs
Facilitates and maintains accountability or information technology audits or investigations developing plans to remediate identified gaps/risks
Develops, maintains and manages relationships with external IT vendors, service providers and hardware/software manufacturers
Ensures data confidentiality and security of the technology is maintained and also in handling sensitive documents & information
Maintains current knowledge of the latest technologies
provides leadership with recommendations for future technology projects
Travels between 30-40% to regional locations and Institute sites, including international as necessary, for consultation and project implementation as required
Liaising with Sisters of Mercy, Institute-wide departments to determine and address their technology needs and requirements
Other duties as assigned

Requirements:

Bachelor’s Degree in Information Technology or directly related field is required
ITIL v4 Foundation certification required
Ten years information systems experience with a minimum four years in a technology management or leadership role
Minimum two years’ experience in a non-profit, religious institute or mission/faith-based organizational environment strongly preferred
Prior experience in remotely managing a geographically disperse team with a national and international reach strongly preferred
Demonstrated knowledge of fundamental information technology concepts including IT Asset Management Framework (ITAM), IT Service Management (ITSM), IT Operations, IT Program Management, Systems Analysis & Design
Proven experience developing and executing comprehensive technology strategic plans
Fluency in both English and Spanish is preferred

Nice to have:

ITIL v4 Managing Professional or Strategic Leader certification
Demonstrated proficiency in information technology domains including networking, data center, end user computing, cloud computing, administrative and instructional applications
Excellent interpersonal skills
Excellent verbal and written communication skills
Excellent analytical and critical thinking skills
Strong organizational skills and attention to detail
Ability to prioritize tasks and delegate them when appropriate
Ability to manage resources efficient and cost effectively
Ability to take the initiative to resolve problems without direction
Ability to work effectively with diverse groups of individuals
Ability to incorporate and translate Institute and department missions into information technology practices and systems
Possess a strong work ethic, accept responsibility, and the ability to be self-motivated

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Information Technology Director