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The Information Technology (IT) Business Operations Analyst II is responsible for supporting IT and business operations by tracking issues, facilitating escalations, and ensuring timely resolution of operational needs. This position works closely with leadership to provide visibility into operational performance, identify risks, and support compliance with regulatory requirements. The analyst II ensures effective communication between IT and business teams and contributes to strategic projects and backlog management.
Job Responsibility:
Monitor and track operational issues, ensuring timely escalation and resolution
Facilitate communication between IT teams, business stakeholders, and support teams
Prepare and maintain operational dashboards and reports for leadership
Support compliance activities related to regulatory changes and audit requirements
Assist in backlog management and prioritization of operational tasks
Participate in strategic projects and provide operational insights
Identify process improvement opportunities and recommend solutions
Perform other duties as assigned
Requirements:
Bachelor's Degree in Information Technology or Related Field
At least 3 years of experience in IT operations, business operations, or related roles
Experience and familiar with Agile methodology in product development life cycle, Managing/maintaining scope for Jira/Tableau/Power BI reports
Experience with Jira, Confluence, and AI tools for productivity like Copilot
Jquery/SQL skills for reporting tools like Jira, Tableau/Power BI
Project Management skills that align with Agile development
Strong organizational and time management skills with the ability to organize and meet deadlines
Problem solving skills with the ability to recognize and track issues, identify solutions and escalate to management when necessary
Strong analytical skills with ability to interpret data
Advance computer skills in MS Office Products
Written and Communication skills with the ability to communicate with other effectively
Presentation skills with the ability to present information as needed
Goal oriented skills with the ability focus on goals/objectives and obtain pre-determined results
Knowledge and understanding of regulatory requirements
On-the-job training in IT operations processes
Nice to have:
Experience in healthcare or regulated industry environments
Familiarity with Information Technology Infrastructure Library (ITIL) frameworks and operational reporting tools
Information Technology Infrastructure Library (ITIL) Certification