Information Systems Help Desk Job at Blulink (Reggio Emilia)

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Help Desk Technician II

The Help Desk Technician II provides workstation phone, off site and onsite supp...

Location

United States , Los Angeles

Salary:

55245.00 - 82867.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

High School Diploma/or High School Equivalency Certificate
At least 2 years of experience in Call Center Help desk, configuring & administering networked computer systems in a Windows environment
Experience with MS Office 365 Suite, Aruze Active Directory, Intune, and, Laptops/Desktops configuration
Experience with diagnosing and troubleshooting hardware, software, and network-related issues
Experience providing support to remote and mobile laptop/desktop users
Experience in Hardware maintenance tasks (Hardware refresh, laptop build, profiling, re-builds)
Experience with ticketing systems (e.g., Jira Service Management)
Familiar in configuring remote LAN access for VPN
Strong written and verbal communication skills
Ability to log all calls into ticketing systems (e.g. Jira Service Management)

Job Responsibility

Create Jira Service Management (JSM) Tickets with detailed information for all calls and ensure users are kept informed of the status of their requests by entering notes in the ticket's notes section
Adhere to established Jira Service Management Service Level Agreements (SLAs)
Provide 1st and 2nd -tier user support
Help users resolve system problems, utilize standard software, and maintain standard hardware
Respond to user inquiries and technical issues via phone, email, or chat in a timely and professional manner
Participate on an on-call rotation for afterhours support
Install, configure, and assist with the setup of new hardware and software for employees
Manage and ensure On/Off Boarding process are carried through per established Standard Operation Procedure (SOP)
Create standard accounts for new users for workstation login or email
Assign users to established groups and assign standard file permissions on appropriate servers

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

Help Desk Lead

Lead help desk operations supporting both cloud-based and on-premises environmen...

Location

United States , Doral

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent professional experience
Experience managing a help desk or service desk team in an enterprise environment
Experience implementing IT support workflows and ensuring SLA compliance
Experience with ticketing platforms such as ServiceNow, JIRA, or similar service management tools
Experience supporting remote desktop management, enterprise device provisioning, and IT asset tracking
Strong troubleshooting, incident management, and customer service skills

Job Responsibility

Lead and manage day-to-day help desk operations supporting enterprise users and mission systems
Supervise and mentor help desk personnel, ensuring effective service delivery and customer support
Manage ticket queues, escalations, and incident resolution activities using enterprise ticketing platforms
Implement and maintain IT support workflows, processes, and service management best practices
Monitor and report on Service Level Agreement (SLA) performance and help desk metrics
Coordinate support activities across cloud-based and on-premises environments
Support enterprise device provisioning, account management, and IT asset tracking activities
Troubleshoot and resolve complex technical issues while serving as an escalation point for support staff
Collaborate with infrastructure, cybersecurity, and engineering teams to support operational continuity and user satisfaction

Fulltime

Help Desk Representative (Pre-Award)

The Help Desk Representative is responsible for overseeing daily help desk opera...

Location

United States

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Strong knowledge of IT service management principles, including ITIL frameworks
Proven ability to lead and manage technical support teams in dynamic environments
Proficiency in troubleshooting methodologies and incident resolution
Hands-on experience with ticketing platforms (e.g., JIRA, ServiceNow)
Excellent leadership, communication, and interpersonal skills
Strong customer service orientation with the ability to manage user expectations effectively
Ability to prioritize tasks, manage multiple issues simultaneously, and work under pressure
Demonstrated experience managing a help desk or IT support team
Experience implementing and improving IT support workflows and processes
Proven track record in ensuring SLA compliance and service performance

Job Responsibility

Overseeing daily help desk operations
Ensuring the delivery of high-quality IT support services across both cloud-based and on-premises environments
Managing support teams
Maintaining service performance standards
Collaborating across technical and business teams

Fulltime

It Help Desk Specialist

Serving as the first point of contact for customers seeking technical assistance...

Location

United States , Dallas Fort Worth

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Minimum of three-year experience in a technical support role and related field customer service experience
Experience in and working knowledge of PC hardware and laptop repair, networking, Microsoft Windows, remote client connectivity and software installation and removal
Exceptional customer service
Strong analytical skills
able to assess and solve issues in a high-pressure environment
Maintains a good understanding of IT industry trends
Excellent written and oral communication skills
Ability to participate in after hours on-call support
Proficiency in Office365 and other business software applications
Good understanding of computer systems, mobile devices and other tech products

Job Responsibility

Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
They will maintain a high level of technical proficiency in the area of personal computing, and application support through experience, on the job training, and formal IT training
Respond to technical IT assistance requests from the ticketing system
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Identify and suggest possible improvements on procedures

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

Help Desk Analyst

We are looking for a Help Desk Analyst to support end users across a government ...

Location

United States , Decatur

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience providing help desk or desktop support in a detail-focused environment
Working knowledge of service desk ticketing tools, remote support methods, and end-user support best practices
Hands-on experience with Microsoft Windows, including Windows 10, basic troubleshooting, and user support
Familiarity with Active Directory for routine account-related support activities
Strong communication skills with the ability to assist users clearly and effectively
Proven ability to manage multiple support requests while maintaining accuracy and responsiveness
Customer-service mindset with a consistent focus on delivering a positive user experience
Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of training and practical experience

Job Responsibility

Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality
Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution
Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion
Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach
Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use
Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets
Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance
Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications
Suggest practical updates to support processes and documentation to improve service quality and operational efficiency

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

It Help Desk I

We are looking for an IT Help Desk I specialist to provide hands-on technical su...

Location

United States , Waianae

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
At least 3 years of experience in information systems, information technology, or a related technical support environment
A+ certification, Network+ certification, or an equivalent credential
Valid driver’s license and reliable daily access to a personal vehicle
Ability to troubleshoot hardware, software, printer, and basic network issues in a hands-on support setting

Job Responsibility

Install, configure, and maintain workstations, peripheral devices, standard software, and network-connected equipment to support daily operations
Investigate and resolve technical issues involving computers, printers, and related hardware, including more advanced repair needs when required
Identify and correct connectivity problems affecting communication between user devices, servers, printers, and other network components
Coordinate the relocation, setup, and reinstallation of computer equipment during office or departmental moves
Provide assistance to higher-level support team members on escalated tasks and broader technical initiatives
Track assigned activities, maintain accurate records, and support scheduling needs tied to project and operational work
Perform document scanning and help organize technical or project materials to ensure information is easy to access
Contribute to additional IT support and project-related duties as business needs require

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

Help Desk Analyst

We are seeking a proactive Help Desk Analyst to serve as the first point of cont...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
some college or technical training preferred
Customer service, call center, or IT support experience required
Familiarity with ticketing systems preferred
Strong communication and problem-solving skills
Detail-oriented, team-focused, and proactive mindset
Drug screen
Criminal background check
Customer service or support assessment

Job Responsibility

Respond to and resolve Level I hardware, software, and connectivity issues
Accurately log, prioritize, and manage tickets in the tracking system
Troubleshoot using knowledge bases and escalate when needed
Monitor open tickets and drive timely resolution
Maintain and improve support documentation and FAQs
Provide clear, professional support to internal users
Gather detailed issue information and ensure full resolution
Follow up with users to confirm satisfaction
Escalate urgent or high-impact issues appropriately
Identify opportunities to improve help desk workflows and efficiency

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs

Fulltime

Help Desk Technician

The role of the Help Desk Technician resources at Loram is the first line of sup...

Location

United States , Hamel

Salary:

Not provided

Loram

Expiration Date

Until further notice

Requirements

Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications, and other software support
A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines
Ability to communicate effectively with staff on all levels within Loram
An open attitude toward learning and ability to work remotely when needed
Excellent verbal and written communication skills
A disciplined work ethic and advocate for Loram management's mission and vision
Ability to lead large work volumes, show flexibility, and adapt easily to change

Job Responsibility

Maintain all aspects of laptops, desktops, mobile devices, tablets, licensing, and standard related software for end users
Maintain corporate print service/maintenance contracts and assist with repairs as needed
Manage user accounts and access in Active Directory, Exchange Admin Center and Microsoft 365 Admin Center
Provide support for executive office and conference room AV systems
Load/Update the operating system, BIOS, and application software of corporate computers as required
Assist with deployment of specialized software as needed. Serve as a backup to other applications as required
Maintain an up-to-date inventory of IT resources and supplies
Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
Respond to helpdesk tickets as assigned keeping users informed as to progress
updates and closes IT tickets accordingly. Acts as co-administrator for the ticketing system

Fulltime

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