Information Systems Business Analyst I

This Business Analyst I position provides front-line technical support services for the College of Health Professions with an emphasis on customer service and end-user support for students, faculty, and staff. Supports classroom technology, instructional spaces, and end-user computing environments by responding to walk-in requests, service tickets, and on-site classroom support needs in both in-person and virtual learning settings. Works as a member of a team of analysts to deliver consistent, reliable, and customer-focused technology services that support teaching, learning, research, and academic operations. Performs technical troubleshooting, user assistance, and routine support activities in accordance with established policies, procedures, and service standards.