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Global-e’s IT Department is looking to add a skilled Information Systems Administrator to join our team. We are seeking a specialist with deep expertise in administering a variety of SaaS applications, with a strong emphasis on Zendesk and the Atlassian suite. The ideal candidate will be responsible for managing, optimizing, and supporting our core service platforms. This role requires a mix of high-level technical proficiency, proactive problem-solving, and the ability to drive continuous improvement across the global platforms that power our organization.
Job Responsibility:
Drive the administration, configuration and optimization of our SaaS stack, focusing on Zendesk and Atlassian (Monday.com, HubSpot, DocuSign, etc.)
Design and implement automated workflows, triggers, and API-based integrations to ensure seamless data flow and high user adoption
Act as the primary point of contact for platform-specific escalations, providing troubleshooting and high-tier technical solutions
Create and maintain detailed technical documentation and conduct training sessions for internal teams at all levels
Partner with cross-functional departments and external vendors to align platform capabilities with global business needs
Requirements:
Minimum 3 years of experience as an Administrator for enterprise SaaS platforms – Must
Proven experience with Zendesk and the Atlassian suite (Jira, Confluence) – Preferred
Hands-on experience with additional applications such as Monday.com, HubSpot, DocuSign, or Salesforce – Advantage
Proficiency with API integrations and automation platforms (e.g., Make.com, n8n)
or familiarity with SQL, JavaScript, HTML, Java, etc.
Proven ability to design new processes, manage multifaceted projects, and lead user adoption in an international environment
Resourceful, highly organized, and able to multi-task in a fast-paced, detail-oriented setting