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Information Security Operations Analyst

Colombia, Bogotá D.C. · Job Posted June 17, 2026
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Job Description

Information Security Operations Analyst is responsible for delivering and continuously improving Identity & Access Management (IAM) access services by driving operational optimization, standardization, and automation. It leads continuous improvement initiatives to reduce cycle time, rework, and escalations while enhancing user experience and ensuring strong control adherence. The role partners closely with application teams, engineering, governance, and service management to ensure IAM access services are reliable, scalable, and fully auditable.

Job Responsibility

  • Support end-to-end access request fulfillment optimization while ensuring consistent execution against SOPs and controls
  • Identify service friction points using ticket trends and stakeholder feedback
  • deliver incremental improvements
  • Execute process enhancements such as SOP updates, workflow adjustments, and knowledge article maintenance
  • Perform structured triage and contribute to root cause analysis (RCA) with guidance for complex cases
  • Maintain operational quality controls to ensure accuracy, compliance, and audit readiness
  • Develop and deliver regular service reporting and escalate risks early
  • Execute UAT and validation activities for changes impacting access workflows
  • Collaborate with Resolution teams and Engineering to document and track defects
  • Serve as an SME for day-to-day access operations and tooling features
  • Provide informal guidance to new team members as needed

Requirements

  • 2-5 years of experience in information security roles
  • Experience in IAM operations, access provisioning, or service management
  • Exposure to ITSM practices and queue-based operations
  • Working knowledge of IAM lifecycle concepts
  • Full professional proficiency in English, both written and spoken

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