Information Security Analyst Job at Wissen (Bangalore South)

Job Description

We are hiring Security Monitoring Analysts to be part of a 24/7 operations team responsible for monitoring Identity & Access Management (IAM) and Network Security (NetSec) environments. This role acts as the first line of defense, responsible for real-time alert monitoring, initial troubleshooting, and timely escalation to support teams, operating in a setup like a TOC/NOC environment.

Job Responsibility

Continuously monitor IAM and Network Security tools for alerts, anomalies, and potential security incidents
Perform initial triage, validation, and prioritization of alerts based on defined criteria
Troubleshoot IAM-related and network security issues using established runbooks and procedures
Escalate incidents to appropriate L2/L3 teams with clear documentation and supporting evidence
Ensure incidents are tracked, updated, and followed through to resolution
Maintain accurate records of alerts, actions taken, and incident timelines
Identify recurring issues or patterns and flag them for further analysis
Participate in shift handovers to ensure seamless 24/7 coverage
Adhere to defined SOPs, SLAs, and escalation protocols
Support continuous improvement of monitoring processes and documentation

Requirements

Bachelor's degree in computer science, Information Security, or a related field (or equivalent experience)
1–4 years of experience in a monitoring, NOC, SOC, or TOC environment
Basic understanding of IAM concepts such as user provisioning, authentication, access controls, and identity lifecycle
Working knowledge of network security fundamentals (firewalls, VPNs, IDS/IPS, proxies)
Familiarity with alert monitoring tools, SIEM platforms, or ticketing systems
Strong analytical and troubleshooting skills
Good written and verbal communication skills

Nice to have

Working knowledge of network security concepts, including Firewalls (policy rules, NAT, security zones, ACLs, rule evaluation, and traffic flow), VPN technologies (site-to-site and remote access, tunnel health, and stability), IDS/IPS and network traffic inspection/analysis
Hands-on experience or familiarity with network security and monitoring tools, such as Fortinet or similar firewall platforms, Logic Monitor (infrastructure and network monitoring), Wireshark (packet capture and traffic analysis), Akamai (CDN, WAF, and edge security monitoring)
Exposure to other enterprise firewall or proxy solutions is a plus
Hands-on experience or familiarity with Firewall monitoring and operations, including Uptime and availability monitoring, Session utilization and traffic flow analysis, Log analysis and rule/policy validation
Network connectivity validation and troubleshooting, including Ping, traceroute, and port connectivity checks, Session verification and flow validation, Identifying latency, packet loss, and intermittent connectivity issues, Basic packet-level analysis for troubleshooting network anomalies
Hands-on or exposure to IAM tools such as SailPoint, ForgeRock, Radiant One Directory, Active Directory (AD), Azure Active Directory (Azure AD / Entra ID), CyberArk (Privileged Access Management)
Familiarity with SIEM tools such as Splunk, QRadar, or similar platforms
Understanding of incident management processes (ITIL framework)

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