Information Security Administration Service Delivery Senior Analyst

• Provide customer service support and collaborate with other groups within the business and throughout Citi
• Initiate process changes and improvements based on Lean methodology
• Aid in guiding complex projects, utilizing pertinent tools and methodologies
• Coach others, identifying development needs and resources to reach stretch capabilities
• Able to handle simple thru complex, multi-tiered escalations, problems by utilizing key information security administration practices, policies and providing excellent customer service
• Lead to resolve severity escalations and responsible for the team to identify root cause and create corrective action plan(s) as necessary
• Create, track and complete Specific, Measurable, Achievable, Relevant, and Time-Bound (SMART) goals for projects and initiatives
• Utilize complex Microsoft Office tools to create links between workflows with different formats
• Advocate for change initiatives, and overcome resistance through an in-depth understanding of complex change theory
• Communicate the need for change, involve stakeholders in the change process and apply change theory to complete successful adoption
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and /or other team members

• 5+ years’ experience in an Information Security Administration environment (ISA provisioning, compliance reviews, incident/change management handling security engineering or related IS field) is desirable
• Bachelor's degree or higher desired or the candidate should have proven equivalent work experience
• Technical experience in security administration supporting a large user environment
• Solid understanding of industry standard security practices desirable
• knowledge of programming languages preferred
• Spanish language (both verbal and written) is required
• Good command of English language (both verbal and written)
• Advanced proficiency with Microsoft Office tools and software
• SSCP/CISSP/ITIL/PMP/Citi Lean certificate is an advantage
• Be able to work independently and without any influence from manager
• Ability to manage multiple efforts and adjust priorities with evolving work efforts
• Strong people management skills focusing on development and growth of team
• Proven use of discretion and judgment given the subject sensitivity of the work data
• Strong communications skills
• Proven influencing and relationship management skills
• Proven analytical skills

SSCP/CISSP/ITIL/PMP/Citi Lean certificate

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities