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This role will support the business and technology teams in complying with organizational and regulatory guidelines and best practices towards enhancing the resilience of critical operations and services. Activities will support the continuity of critical business operations. The role will also participate in key projects and initiatives ensuring operational and information risk is always considered and managed, and will work with other teams including Information Security, Information Protection and Vendor Risk Management to provide comprehensive Information Risk Management to the company.
Job Responsibility:
Serve as a Group Functions Technology contact for business continuity requirements
Provide support for business continuity efforts, aligning with Manulife's new resiliency model
Empower process owners and Business Continuity Coordinators to identify and manage their business continuity and operational resilience risks effectively
Lead and participate in key projects and initiatives, ensuring that business continuity risk is consistently considered and handled
Collaborate with business and technology teams to achieve business goals while safeguarding our ability to deliver critical operations and services during disruptions
Coordinate BC test planning, execution and reporting with process partners
Support L2 and L3 reviews of BC program practices
Requirements:
Strong personal computing skills (MS Office) and familiarity with BCM Planning tools (e.g., Fusion Risk Management, Archer, PowerBI)
Broad understanding of Business Resilience/operational resilience concepts and techniques
Good communication skills, including the ability to develop and deliver effective user education sessions and presentations to all interpersonal levels
Demonstrable ability to build relationships, engage, and influence others
Knowledge of OSFI (B10 & E21) is required
Bachelor's degree would be an added advantage with 5+ years relevant experience
Professional certification in BCM (ABCP, CBCP, MBCI, or MBCP) is a plus
Financial Services industry experience preferred
Nice to have:
Professional certification in BCM (ABCP, CBCP, MBCI, or MBCP)
Financial Services industry experience
What we offer:
Hybrid role in Toronto
Earn competitive pay rate
6 month contract with a possibility of conversion / Extension
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