Information Management Coordinator Jobs

Information Management Coordinator

11 Recruitment

Location:
Australia, Bondi Junction

Category:
Health and Beauty

Contract Type:
Employment contract

Salary:

76515.00 - 80000.00 AUD / Year

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Job Description:

Full‑time Information Management Coordinator position available with competitive salary. Work in a dynamic team in Bondi Junction NSW, 2022. Dokotela Pty Ltd (Dokotela) is an Australian-owned company, providing telepsychiatry service across Australia by connecting patients with specialist doctors and other healthcare professionals through a secure online booking and video-conferencing platform. Our company offers telehealth appointments with psychiatrists, geriatricians and psychologists. We partner with doctors who have significant clinical and medical practice to ensure that patients receive the highest quality of service. We have been operating in Sydney since 2017, focused on making mental healthcare accessible to all Australians through telehealth services.

Job Responsibility:

Review and triage incoming referrals for accuracy and completeness in accordance with clinical guidelines
Extract, classify, and process referral and appointment data to facilitate accurate patient scheduling
Conduct regular checks on system data to ensure readiness for upcoming clinics
Analyse appointment trends to identify inefficiencies and recommend improvements
Communicate with patients, GPs, and specialists to obtain or clarify information required for care delivery
Manage and document all incoming patient correspondence via SMS, email, and calls in the practice management system
Monitor patient care timelines and issue appropriate reminders for assessments, pathology, or referral updates
Assist patients with completing pre-appointment documentation and ensure accurate record integration
Upload and index medical documents and patient records in compliance with data integrity protocols
Address and correct file or reporting errors, ensuring accurate and timely reissuance of critical documentation
Uphold confidentiality and data governance standards in line with Australian privacy regulations
Collaborate with team members to optimise internal systems for data flow, access, and task tracking
Participate in audits and contribute to quality assurance initiatives targeting system efficiency and compliance

Requirements:

Relevant qualifications
At least 1 years solid work experience
Excellent organisational and time management skills
High-level interpersonal and communication skills to interact with clinicians, patients, and administrative teams
Demonstrated ability to contribute to continuous improvement processes
Ability to handle sensitive information with discretion and professionalism

What we offer:

plus superannuation
Supportive team culture with ongoing opportunities for development

Additional Information:

Job Posted:
December 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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