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Information Governance Support Officer

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Buckinghamshire Council

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Location:
United Kingdom , Aylesbury

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

26994.00 - 28253.00 GBP / Year
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Job Description:

Are you organised, detail‑focused and motivated by delivering a high‑quality service? We’re looking for an Information Governance Support Officer to provide essential administrative and operational support within our Information Governance team. This is a great opportunity to play a key role in ensuring information is handled responsibly and efficiently, while building your experience within a professional and supportive council environment.

Job Responsibility:

  • Help deliver effective information governance processes across the organisation
  • provide efficient and accurate administrative support across data protection, records management and complaints functions
  • manage records, process information accurately and support data protection and information governance casework
  • use case management systems, databases or similar tools to log, track and update cases accurately
  • maintain complete, accurate and auditable records in line with organisational procedures
  • manage multiple tasks and workstreams at the same time while ensuring deadlines are met
  • draft, manage and issue correspondence, emails and written responses
  • support internal teams by handling information securely, professionally and confidentially
  • communicate with internal colleagues and external stakeholders including members of the public in a clear, professional and sensitive manner
  • promote a professional and positive image of the Council

Requirements:

  • Proven administrative experience
  • confident working with case management systems or similar databases
  • highly organised and able to prioritise workload effectively
  • strong time‑management skills and ability to work with competing deadlines and demands
  • clear understanding of the importance of confidentiality and information security
  • comfortable handling personal and sensitive information with discretion and professionalism
  • high level of accuracy and attention to detail
  • strong written and verbal communication skills
  • able to produce clear and concise correspondence
  • able to work independently as well as collaboratively as part of a team
  • remain calm under pressure and adapt positively to changing priorities
  • good IT skills in Microsoft Outlook, Word and Excel
  • ability to learn new systems quickly
  • educated to GCSE/NVQ Level 2 (or equivalent)
  • able to communicate clearly with members of the public
What we offer:
  • fair and inclusive culture
  • chance to really make a difference to those around you
  • health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
  • a unified voice through our Employee Representative Group
  • ongoing support and opportunity to develop and progress in career
  • opportunities to take part in fun activities such as fundraising and social events
  • discounts on various Cafés, restaurants, shops
  • auto enrolment onto generous Pension Scheme
  • opportunity to gain membership to Costco
  • discounted gym memberships
  • travel discounts with Arriva

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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