Information Governance Practitioner (FOI)

• Managing FOI and EIR requests from receipt to completion, including complex and sensitive cases
• Interpreting FOI and EIR legislation, applying exemptions and exceptions, and producing clear, defensible decisions
• Engaging with services across the Council to identify, retrieve and analyse information relevant to requests
• Providing clear, practical advice and guidance to officers and members of the public on FOI and EIR matters
• Supporting the processing of internal reviews, complaints and escalations related to FOI and EIR responses
• Preparing high-quality written replies, decision notices, summaries and reports suitable for audit or ICO scrutiny
• Using case management systems to log, track and manage FOI/EIR cases accurately and consistently
• Confidently using operational and case management systems and SharePoint to locate, retrieve, download, review, combine and convert information held across service areas
• Designing and delivering FOI training, briefings and awareness sessions for colleagues across the Council
• Contributing to FOI guidance, templates, internal communications, learning materials and service improvements
• Supporting joint working with data protection colleagues and assisting with data protection casework when required

• Substantial hands-on experience managing FOI and EIR casework in a public sector or similar environment
• Strong working knowledge of the Freedom of Information Act, Environmental Information Regulations and relevant ICO guidance
• Experience applying exemptions and exceptions, including public interest tests
• Experience recognising and supporting internal reviews, complaints or ICO-related correspondence
• A sound understanding of data protection principles
• Data protection case work experience is desirable, as the role may involve supporting the data protection team where there is overlap or operational need
• Strong technical skills, with the ability to locate, retrieve and manage information across multiple systems accurately and efficiently
• Experience using case management systems to manage statutory casework and maintain clear, defensible records
• Confidence working with digital documents, including combining files, creating PDFs and applying appropriate redactions
• A working knowledge of SharePoint or similar document management systems
• NVQ Level 3 / HNC (or equivalent) as a minimum
• The ability to converse effectively with the public in spoken English

Data protection case work experience

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events
• discounts on various Cafés, restaurants, shops
• auto enrolment onto our generous Pension Scheme
• opportunity to gain membership to Costco
• discounted gym memberships
• travel discounts with Arriva