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Information Governance Administrator

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Navigo Health and Social Care CIC

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Location:
United Kingdom , Grimsby

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

24937.00 - 26598.00 GBP / Year
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Job Description:

We are looking for a motivated and organised individual to join our Digital, Systems and Insights team as an Information Governance Administrator. In this role, you will support Subject Access Requests and access to records, while also providing essential administrative support to our Information Governance team. You will help to keep information safe, accurate and well managed as well as ensuring the smooth running of our information governance and GDPR processes.

Job Responsibility:

  • Receiving, logging, processing and coordinating Subject Access Requests (SARs) and other access to records requests
  • Ensuring requests are handled in accordance with statutory requirements, organisational policies and agreed procedures
  • Recording and tracking all requests using appropriate digital systems to maintain accurate audit trails
  • Prioritising and managing cases to ensure all requests are completed within legal and statutory timescales
  • Liaising with clinical and non-clinical staff to identify, retrieve and prepare relevant records from electronic and paper-based systems
  • Reviewing health records and documentation to identify information relevant to each request
  • Applying redactions where appropriate to protect third-party confidentiality and sensitive information in line with legislation and policy
  • Identifying potential risks or anomalies within requests and escalating concerns appropriately
  • Providing administrative support to the Information Governance Team and GDPR Group
  • Arranging meetings, preparing agendas and circulating papers
  • Producing clear, accurate and timely meeting minutes
  • Maintaining and updating action logs and managing the Microsoft Planner Board to support action tracking and assurance
  • Supporting follow-up activity to ensure actions are monitored and completed
  • Assisting with the preparation of reports, returns and audit information as required
  • Acting as a point of contact for internal and external enquiries relating to information governance and access to records
  • Communicating clearly and sensitively with service users, relatives, staff and external representatives
  • Providing advice and guidance on processes, documentation requirements and expected timescales within agreed parameters
  • Escalating complex, sensitive or high-risk issues to senior colleagues as appropriate
  • Ensuring all work is carried out in accordance with the Data Protection Act 2018, UK GDPR and NHS information governance standards
  • Maintaining strict confidentiality when handling personal and sensitive information
  • Following standard operating procedures and highlighting any non-compliance or process issues to senior colleagues
  • Supporting data quality by ensuring information is accurate, complete and kept up to date across systems
  • Maintaining accurate records of all requests, actions taken and responses issued
  • Using Microsoft Office applications, including Word, Outlook, Excel, Teams, and Planner, to support workload management and reporting
  • Producing routine reports to support management oversight of access to records activity
  • Providing general administrative support to the Information Governance Team as required
  • Supporting new staff by sharing knowledge of access to records processes and systems
  • Contributing to internal audits, service improvement initiatives and compliance monitoring activities

Requirements:

  • Awareness of confidentiality, Data Protection Act 2018 and UK GDPR principles
  • Understanding of the importance of information governance in the NHS
  • Good general education to GCSE level (or equivalent) including English and Maths
  • Strong organisational and time management skills
  • High level of accuracy and attention to detail
  • Ability to follow procedures and apply policies consistently
  • Ability to produce clear, accurate meeting minutes
  • Confident use of Microsoft Planner or similar task-tracking tools
  • Competent IT skills, including Microsoft Office (Word, Excel, Outlook, Loop, Teams, Planner) and electronic record systems
  • Reliable and flexible, with the ability to adapt to changing priorities
  • Experience in an administrative or clerical role
  • Experience of supporting meetings, including producing minutes and managing action logs (MS Planner)
  • Experience of handling confidential or sensitive information
  • Experience of working to deadlines and managing competing priorities

Nice to have:

  • Knowledge of NHS systems, policies, and procedures relating to patient records
  • Qualification or formal training in data protection, records management or information governance
  • Ability to use specialist systems for records management or SAR tracking
  • Skills in redacting documents and information
  • Willingness to undertake further training and development in information governance
  • Demonstrates initiative in problem solving within defined procedures
  • Previous experience of processing Access to Records Requests, Freedom of Information requests, or similar
  • Experience working within information governance, data protection or records management
  • Previous experience in an NHS, healthcare, or public sector setting

Additional Information:

Job Posted:
February 14, 2026

Expiration:
March 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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