CrawlJobs Logo
IBM Deutschland GmbH Logo IBM Deutschland GmbH · IT - Software Development

Information Developer (Technical Writer) – Storage

Mexico, Guadalajara Employment contract · Job Posted December 25, 2025
Apply Position
Job Link Share

Job Description

The candidate will produce high-quality documentation that contributes to the overall success of our storage products.

Job Responsibility

  • Develop online, customer-facing technical documentation and other educational content in English
  • Research and design content based on user scenarios by understanding personas, delivering content for design iterations, developing, and clarifying UI terms, actively contributing to design reviews, and conducting user testing/research to validate content
  • Work with Product Management, Development and Test teams to understand the IBM domain, products, and functionality, and develop excellent walk-through guides and product and feature documents
  • Collaborate with other senior technical writers to iterate on and improve team processes
  • Work independently to source training, research, and other resources to develop content
  • Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management
  • Must collaborate with writers, editors, and global teams in all locations at different time zones to ensure adherence to the processes and styles

Requirements

  • Bachelor's Degree
  • Strong English language communication skills (written and verbal)
  • Strong user-level knowledge of writing tools and methodologies like DITA or any other markup language
  • Foundational understanding of UX design and research
  • Proficiency with Microsoft Office products and Adobe Acrobat
  • Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML
  • Experience and familiarity with Topic writing styles and approaches
  • Experience with content management databases
  • Experience in creating diagrams and graphics

Nice to have

  • Master's Degree
  • Master's degree in writing, English, communication, information design, user experience, or related field, or equivalent professional experience
  • Proficient editorial competence, with the ability to follow and apply the IBM Style guidelines where appropriate
  • Excellent teaming skills for collaboration across multiple development teams
  • Strong analytical problem determination/solving skills
  • Experience writing content for complex systems
  • Experience of using Adobe Experience Manager
IBM Deutschland GmbH - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Information Developer (Technical Writer) – Storage

8 matching positions

HPC Senior Technical Writer

In this position you will collaborate with knowledge management project leads an...
Location
Location
United States of America , Chippewa Falls
Salary
Salary:
81500.00 - 187500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Technical Communications, Computer Science, or related technical/communications field with 4-6 years related experience
  • Advanced University degree and 2-4 years' experience or equivalent
  • Understands concepts and develops in-depth working knowledge of products, applications, and systems in assigned area of responsibility
  • Ability to deliver on multiple project technical requirements, schedules, and information formats
  • Codes in HTML, DHTML, XML, JavaScript or similar as required
  • Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives
  • Works on problems of diverse complexity and scope
  • May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
  • Exercises independent judgment to identify and select a solution
  • Knowledge of HPC system software and hardware components, including operating systems, programming languages, system monitoring applications, HPC storage, chassis, servers, compute nodes, blades, HPC storage, coolant systems, power supplies, high speed network switches and cabling, and more
Job Responsibility
Job Responsibility
  • Create technical product documentation for software products and hardware
  • Analyze customer information requirements and product specifications to define scope of work and documentation plan
  • Identify and address the needs of all user groups, including end users, system administrators, internal support engineers, product developers, integration test teams, and training developers
  • Test documentation for install or administrative tasks to improve information deliverables and provide feedback on ease of use and user interfaces to product development
  • Manage workload in Jira and source management tools, including SDL, Oxygen, Git, and Github, to manage changes in the shared work environment
  • Create, revise, and manage content in Oxygen Author (DITA), Markdown, and other content tools
  • Work with developers, testers, product managers, technical support, and training to identify new features and content that needs to be reworked
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Security Solutions Engineer

Allied Universal is looking to hire a Solution Engineer. The Solution Engineer c...
Location
Location
United States
Salary
Salary:
90000.00 - 125000.00 USD / Year
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to collaborate with diverse teams of technical designers and engineers
  • Ability to simultaneously work on multiple large, complex projects
  • Good written and verbal communication skills
  • Strong analytical decision-making capabilities
  • Self-motivated with the ability to influence others
  • Electronic security systems design / engineering experience: 2+ Years
  • In-depth knowledge of security system design best practices and product applicability including products like: Video surveillance and related technologies (Analog, IP, Codecs, VMS) Access control and related technologies (card access, biometrics, PIV, FIPS-201, HSPD-12, various processor panels, electric locking hardware ,etc.) Physical intrusion detection (Bosch, DMP, etc) Physical Security Information Management (PSIM) Software House, Lenel, Amag, RS2, DSX and Open Options systems architectures
  • Computer software skills to include: AutoCAD and associated rendering applications, MS Office, Acrobat writer and Visio
  • Ability to read and understand complex architectural and engineering drawings
  • Working knowledge of AC and DC circuitry, voltage drop calculations and wire sizing
Job Responsibility
Job Responsibility
  • Creates and updates comprehensive post-sale engineering packages illustrating device locations, IDF/MDF room layouts, SOC/GSOC layouts, console designs, installation diagrams, riser diagrams, network designs, etc
  • Creates and updates performance-based and product-based specifications
  • Creates and updates pre-fabrication submittal packages as specified by architects and engineers for their approval prior to installation
  • Develops and maintains as-built record documentation over the life-cycle of various projects and follow-on MAC work
  • Utilizes and contributes to comprehensive library of standard post-sale engineering documents, templates and standards, as well as project-specific and customer-specific submittals
  • Ensures effective value engineering by assuring technical compliance while at the same time reducing Allied Universal Technology Services costs whenever possible
  • Reviews AUTS proposals both pre-sale and post-sale to scrutinize selected products for applicability and specification compliance
  • Collaborates with AUTS's product suppliers to ensure the desired functionality of selected products
  • Consistently applies AUTS's standards for installation
  • Contributes to AUTS internal guidelines for Solutions Engineering engagement and post-sale systems engineering
What we offer
What we offer
  • Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time is offered at an accrual rate of 3.08 hours biweekly
  • Fulltime
Read More
Arrow Right

Security Solutions Engineer II

The Solution Engineer creates all post-sale security systems design, engineering...
Location
Location
United States
Salary
Salary:
90000.00 - 125000.00 USD / Year
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to collaborate with diverse teams of technical designers and engineers
  • Ability to simultaneously work on multiple large, complex projects
  • Good written and verbal communication skills
  • Strong analytical decision-making capabilities
  • Self-motivated with the ability to influence others
  • Electronic security systems design / engineering experience: 5+ Years
  • In-depth knowledge of security system design best practices and product applicability including products like: Video surveillance and related technologies (Analog, IP, Codecs, VMS)
  • Access control and related technologies (card access, biometrics, PIV, FIPS-201, HSPD-12, various processor panels, electric locking hardware ,etc.)
  • Physical intrusion detection (Bosch, DMP, etc)
  • Physical Security Information Management (PSIM)
Job Responsibility
Job Responsibility
  • Creates and updates comprehensive post-sale engineering packages illustrating device locations, IDF/MDF room layouts, SOC/GSOC layouts, console designs, installation diagrams, riser diagrams, network designs, etc
  • Creates and updates performance-based and product-based specifications
  • Creates and updates pre-fabrication submittal packages as specified by architects and engineers for their approval prior to installation
  • Develops and maintains as-built record documentation over the life-cycle of various projects and follow-on MAC work
  • Utilizes and contributes to comprehensive library of standard post-sale engineering documents, templates and standards, as well as project-specific and customer-specific submittals
  • Ensures effective value engineering by assuring technical compliance while at the same time reducing Allied Universal Technology Services costs whenever possible
  • Reviews AUTS proposals both pre-sale and post-sale to scrutinize selected products for applicability and specification compliance
  • Collaborates with AUTS's product suppliers to ensure the desired functionality of selected products
  • Consistently applies AUTS's standards for installation
  • Contributes to AUTS internal guidelines for Solutions Engineering engagement and post-sale systems engineering
What we offer
What we offer
  • Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time is offered at an accrual rate of 3.08 hours biweekly
  • Fulltime
Read More
Arrow Right

Senior Software Engineer - Storage

The Windows Servicing & Delivery (WSD) team investigates and remediates security...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science or related technical field AND 8+ years of software engineering with deep expertise in C and C++ for Windows kernel-mode development
  • OR equivalent experience
  • Hands-on experience with Windows storage driver stack: StorPort miniport drivers, storage filter drivers, or file system minifilter drivers — understanding of IRP flow, completion routines, and cancel-safe queue management
  • Solid grounding in Windows kernel fundamentals
  • Demonstrated ability to perform crash dump analysis and live kernel debugging using WinDbg
  • Working knowledge of NTFS on-disk structures: MFT record layout, attribute types, USN journal, and the NTFS log file for crash recovery
  • Familiarity with ReFS (Resilient File System): B+ tree metadata structure, integrity streams, block cloning, and the differences in crash recovery model versus NTFS
  • Experience debugging file system corruption scenarios: cross-linked clusters, orphaned MFT records, directory entry inconsistencies, and reparse point cycles
  • Understanding of Windows file system minifilter architecture: altitude registration, pre/post operation callbacks
  • Hands-on experience with Windows Server Failover Clustering (WSFC): quorum models (Node Majority, Disk Witness, Cloud Witness), cluster network configuration, and the cluster API
Job Responsibility
Job Responsibility
  • Own end-to-end resolution of critical ICMs escalated from top enterprise customers — analyze memory dumps, ETW traces, Storage Spaces logs, and cluster event logs to root-cause failures in S2D, WSFC, CSV, NTFS, and ReFS that cannot be resolved by field support
  • Investigate and fix security vulnerabilities in the Windows storage stack: privilege escalation through NTFS reparse points and junctions, information disclosure via uninitialized kernel pool in file system drivers, and denial-of-service through crafted on-disk structures in ReFS or NTFS
  • Design and implement reliability and correctness fixes in kernel-mode storage miniport drivers (StorPort, NVMe, iSCSI, SMB Direct/RDMA) and file system filter drivers — owning the full fix lifecycle from root cause through regression test to servicing release
  • Work directly with Storage Spaces Direct (S2D): diagnose and fix rebuild, rebalance, and fault-domain logic errors
  • investigate cache tier promotion/demotion bugs
  • resolve pool fragmentation and storage bus layer (SBL) issues in hyper-converged deployments
  • Maintain and harden Windows Server Failover Clustering (WSFC) and Cluster Shared Volumes (CSV): resolve quorum edge cases, CSV ownership transfer failures, cluster validation regressions, and inter-node storage arbitration deadlocks
  • Contribute to the Volume Shadow Copy Service (VSS) and Windows Backup infrastructure: fix provider/requester interaction bugs, VSS writer timeouts in large-scale environments, and shadow copy metadata consistency failures
  • Develop diagnostic tooling and automated regression suites for the storage stack — including kernel debugger extensions (!sdt, !storport analysis), ETW provider instrumentation, and Storage Spaces health model validation
  • Collaborate with MSRC for coordinated disclosure and patch delivery on storage-related CVEs
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

As a Technical Support Engineer, you will own, troubleshoot, and solve customers...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Proficiency in Windows, Linux, Azure, VM management, data backup, and disaster recovery setup
  • Excellent troubleshooting and analytical skills
  • Basics of Windows and Linux administration
  • Troubleshooting OS-level issues and understanding system internals
  • Concepts of Recovery Point Objective (RPO) and Recovery Time Objective (RTO)
  • Experience with enterprise backup solutions and DR orchestration
  • Hands-on experience with VMware, Hyper-V, and virtual disk management
Job Responsibility
Job Responsibility
  • Own, investigate and solve customer technical issues
  • Collaborate within and across teams, leveraging troubleshooting tools and practices
  • Lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • Develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements
  • Fulltime
Read More
Arrow Right

Cloud Developer

In the HPE Hybrid Cloud, we lead the innovation agenda and technology roadmap fo...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in computer science, engineering, information systems, or closely related quantitative discipline. Master’s desirable
  • Typically, 2-4 years’ experience
  • Strong programming skills in Python or Golang
  • Expertise in development of micro services and deploying this on Kubernetes environment
  • Understanding and work experience in GitOps, Devops, CD/CD tooling, concepts of package management software, software deployment and life cycle management
  • Experience in architecting software deployments, scripting, deployment tools like chef, puppet ansible, orchestration tools like Terraform
  • Good to have Enterprise Data Center Infrastructure knowledge (Servers, Storage, Networking)
  • Experience with design methodologies, cloud-native applications, developer tools, managed services, and next-generation databases
  • Good written and verbal communication skills
  • Ability to quickly learn new skills and technologies and work well with other team members
Job Responsibility
Job Responsibility
  • Designs simple to moderate cloud application features as per specifications
  • Develops and maintains cloud application modules adhering to security policies
  • Designs test plans, develops, executes, and automates test cases for assigned portions of the developed code
  • Deploys code and troubleshoots issues in application modules and deployment environment
  • Shares and reviews innovative technical ideas with peers, high-level technical contributors, technical writers, and managers
  • Analyses science, engineering, business, and other data processing problems to develop and implement solutions to complex application problems, system administration issues, or network concerns
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right
New

Analytical Engineer (f/m/d)

Location
Location
Romania , Iași
Salary
Salary:
Not provided
awin.com Logo
Awin Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong, hands-on SQL
  • Proven experience with dbt (Core or Cloud) in a production environment
  • Experience working with a cloud data warehouse or lakehouse. Databricks preferred, but others also relevant (Snowflake, BigQuery etc)
  • Solid understanding of data modelling concepts: dimensional modelling, star schemas, and slowly changing dimensions
  • Comfortable working in a code-reviewed, version-controlled workflow
  • Experience working alongside or within a BI team. Understanding what BI Developers and Insight Analysts need from the data layer
  • Ability to translate ambiguous business requirements into clear, well-documented data definitions
  • Strong communication skills. Able to explain technical concepts to non-technical stakeholders and align across departments
Job Responsibility
Job Responsibility
  • Build the Analytics Engineering practice
  • Work across teams
  • Upskill and develop the team
  • Drive self-serve analytics
What we offer
What we offer
  • Flexi-Week and Work-Life Balance
  • Flexi-Office
  • Health & Well Being
  • Development
  • Remote Working Allowance
  • Appreciation
  • Fulltime
Read More
Arrow Right
New

ASO Intern

At HubX we build mobile and web apps, used and loved by millions all around the ...
Location
Location
Turkey , Izmir
Salary
Salary:
Not provided
hubx.co Logo
HubX
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently pursuing a Bachelor's degree in Business Administration, Economics, Marketing, Industrial Engineering, Statistics, Mathematics, Computer Engineering, or a related field
  • Experience with Excel, Google Sheets, or data visualization tools through coursework, projects, or internships
  • Strong interest in digital marketing, mobile applications, and growth strategies
  • Analytical mindset with an interest in working with data
  • Comfortable working with Excel and spreadsheets
  • Eagerness to learn data analysis and performance marketing tools
  • Strong problem-solving and critical thinking skills
  • Self-motivated, detail-oriented, and proactive
  • Strong verbal and written communication skills in English
  • Ability to collaborate effectively within a team environment
Job Responsibility
Job Responsibility
  • Support ASO (App Store Optimization) activities across our app portfolio
  • Assist in conducting keyword research and identifying keyword opportunities to improve app visibility on the App Store
  • Help monitor and analyze app performance metrics and campaign results
  • Support the preparation of ASO reports by gathering data and summarizing insights
  • Assist in competitor research and industry trend analysis
  • Collaborate with Marketing Artists to support the creation and optimization of storefront assets
  • Participate in creative testing processes and help track the performance of different visual concepts
  • Contribute ideas for Promotional Content and In-App Events
  • Learn and utilize industry tools such as Sensor Tower, MobileAction and App Store Connect
  • Stay up to date with the latest trends and best practices in mobile marketing and ASO
What we offer
What we offer
  • Commuting and meal support
  • A brand new MacBook and a designed welcome kit featuring Stanley and Herschel products along with customized items
  • Private medical insurance (TSS), HPV vaccination, critical women’s health coverage and annual Beije membership
  • Well-designed headquarters in the tallest building in Izmir with sunset views
  • Pet-friendly office
  • Unlimited coffee from XPresso, fully stocked kitchen with breakfast and snacks, HubX Breakfast Club
  • Education budget and weekly Cambly speaking sessions
  • Team events including All Hands gatherings, celebrations and happy hours
  • Strong company culture with open communication and teamwork
  • X Community discounts
Read More
Arrow Right