Information Developer IV

• Analyzes customer information requirements and product specifications to define technical content strategy and plan
• Designs and develops written and/or visual product-related information – hard copy, web - (e.g., user/deployment/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, build and deployment engineers, system administrators, internal support engineers, product developers, training developers)
• Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development
• As customer advocate, helps define/refine product requirements
• Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel
• Interfaces with cross-functional areas as a member of the product or service development and delivery team, such as service delivery, marketing, test, support, and manufacturing

• Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 6+ years related experience or an Advanced University degree and a minimum of 4-6 years experience or equivalent
• Knowledge of and ability to utilize a variety of tools and technologies to support multiple technologies
• Knowledge expert for multiple products within a technology
• Creates information strategy for a technology
• Familiar with any of the following - DITA, HTML, DHTML, XML JavaScript or similar as required. May provide help systems that are integrated with software products that use proprietary coding methods

Accountability, Accountability, Active Learning, Active Listening, Administrative Procedures, Agile Methodology, Agile Scrum Development, Bias, Business, Coaching, Company Policies, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management (Inactive), Deliverables Management, Design, Design Thinking, Document Controls, Empathy, External Customers, File Maintenance, Follow-Through, Group Problem Solving, Growth Mindset

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion