Information Developer III

• Analyzes customer information requirements and product specifications to define technical content strategy and plan.
• Designs and develops written and/or visual product-related information – hard copy, web - (e.g., user/configuration/deployment/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers).
• Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development.
• As customer advocate, helps define/refine product requirements.
• Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.
• Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives.
• Works on problems of diverse complexity and scope.
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
• Exercises independent judgment to identify and select a solution.
• Ability to handle most unique situations.

• Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 4-6 years related experience or an Advanced University degree and 2-4 years experience or equivalent
• Understands concepts and develops in-depth working knowledge of products, applications and systems in assigned area of responsibility
• Ability to deliver on multiple project technical requirements, schedules, and information formats
• Codes in DITA, HTML, DHTML, XML JavaScript or similar as required. May provide help systems that are integrated with software products that use proprietary coding methods
• Some experience in Private Cloud technologies such as VMware, etc
• Ability to quickly understand and adopt new, complex tools, technologies, systems.
• Project management and process development skills.
• Expertise working with cross-functional and global teams.
• Leadership, communication, change management, and relationship management skills.

Accountability, Accountability, Active Learning, Active Listening, Administrative Procedures, Agile Methodology, Agile Scrum Development, Bias, Business, Coaching, Company Policies, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management (Inactive), Deliverables Management, Design, Design Thinking, Document Controls, Empathy, External Customers, File Maintenance, Follow-Through, Group Problem Solving, Growth Mindset {+ 5 more}

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion