Information Desk Officer Job at Randstad (Spata)

Information Desk Specialist

The Information Desk Specialist serves as the first touchpoint for guests enteri...

Location

United States , Detroit

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Bachelor’s degree preferred or a minimum of two (2) years of experience in an administrative or hospitality-related role
Five (5) to seven (7) years of progressively responsible experience in office administration or customer-facing roles
Strong computer proficiency, including Microsoft Office Suite and Excel
Excellent attention to detail with strong organizational and multitasking skills
Well-developed verbal, listening, and interpersonal communication skills
Ability to remain calm and professional in high-traffic and pressure situations
Flexible and adaptable to changing schedules, priorities, and event demands
Strong customer-service orientation
Demonstrated honesty, reliability, professionalism, cultural awareness, and respect
Ability to work independently and as part of a team, contributing to positive morale

Job Responsibility

Provide a warm, professional welcome to all guests entering the facility
Assist guests with building navigation, event details, schedules, and general facility information
Provide visitor information including restaurants, nightlife, attractions, shopping, transportation, airport information, and visitor bureau referrals
Assist with restaurant and transportation bookings and guided sightseeing tour information
Perform general office functions including copying, scanning, printing, and basic administrative tasks
Manage motorized scooter rentals and complimentary wheelchair distribution
Support guests with internet access, digital concierge services, phone charging stations, and related amenities
Track, log, and manage lost and found items in accordance with established procedures
Monitor the front entrance area and report fire lane violations
Observe and report trespassers or unauthorized individuals

What we offer

Medical, dental, and vision benefits starting day one
Paid vacation, holidays, and sick time
401(k) with company match

Fulltime

Desk Collection Officer

Location

Indonesia , Nusa Dua, Bali

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Excellent time management and self-motivation and management skills
Flexible, adaptable with ability to work in a fast-paced environment
Flexibility to work rostered hours when requested
Intermediate level Microsoft Office
Ability to negotiate, be patient, persevere and show empathy to our customers
Experience in a collections or call centre environment
Knowledge of or willingness to learn all regulatory / legislative acts such as Anti Money Laundering, Debt Collections Practices, National Consumer Credit Protection Act, Privacy and apply them.

Job Responsibility

Contact customers via phone, email, or messaging to follow up on overdue payments
Negotiate payment plans and provide appropriate solutions based on customer conditions
Monitor and manage assigned accounts to ensure timely collection
Update and maintain accurate records of collection activities in the system
High volume inbound and outbound calls to negotiate and service and/or collect on portfolio accounts
Maintain outstanding customer service, maximizing customer satisfaction and mitigating complaints and escalations
Provide accurate and well-informed information and advice to customers on all products, services and accounts
Maximum recovery of arrears to ensure that arrears remain within agreed targets
Working to a solution with all customers
Make sound decisions and recommendations based on appropriate assessment of customer’s ability and willingness to pay which encompasses all legislative, policy and procedural guidelines

Fulltime

Desk Collection Officer

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacati...

Location

Indonesia , Nusa Dua, Bali

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Excellent time management and self-motivation and management skills
Flexible, adaptable with ability to work in a fast-paced environment
Flexibility to work rostered hours when requested
Intermediate level Microsoft Office
Ability to negotiate, be patient, persevere and show empathy to our customers
Experience in a collections or call centre environment
Knowledge of or willingness to learn all regulatory / legislative acts such as Anti Money Laundering, Debt Collections Practices, National Consumer Credit Protection Act, Privacy and apply them

Job Responsibility

Contact customers via phone, email, or messaging to follow up on overdue payments
Negotiate payment plans and provide appropriate solutions based on customer conditions
Monitor and manage assigned accounts to ensure timely collection
Update and maintain accurate records of collection activities in the system
High volume inbound and outbound calls to negotiate and service and/or collect on portfolio accounts
Maintain outstanding customer service, maximizing customer satisfaction and mitigating complaints and escalations
Provide accurate and well-informed information and advice to customers on all products, services and accounts
Maximum recovery of arrears to ensure that arrears remain within agreed targets
Working to a solution with all customers
Make sound decisions and recommendations based on appropriate assessment of customer’s ability and willingness to pay which encompasses all legislative, policy and procedural guidelines

Fulltime

Assistant Client Support Officer, Managed Services Client Service Desk

The Managed Services Client Service Desk Administrator is an administrative role...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Certification or diploma or equivalent
Basic to moderate level years of experience
Basic to moderate level experience level in the Technology Industry and Call Centre environment
Ambitious self-starter with the ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Displays a methodical in approach to ticket resolution
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused
Strong and effective verbal and written communication skills

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
Ensure the correct escalation procedure is followed on all critical calls and requests
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization
Ensures all relevant documents related to the tickets / requests are maintained, including the client's information
Performs any other related task as required

Fulltime

New

Assistant Manager Housekeeping

Location

Indonesia , Jakarta

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures

Fulltime

New

Director of Marketing and Communications

The Director of Marketing Communications is responsible for the planning, direct...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the sales and marketing, guest services, front desk, or related professional area
OR: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing or related professional area.

Job Responsibility

Develops an annual communications plan with specific goals and budgets
Prepares working plans to achieve goals and ensures the communications team is fully briefed on goals and progress
Compares actual achievements against goals on a regular basis and takes corrective action
Assists the DOM in the planning of all mailing activities, and oversees their execution
Ensures that the corporate ID manual is kept up-to-date and implemented as appropriate
Prepares on a timely basis the monthly sales & marketing communications report
Supervises and directs photography for advertising, collateral and public relations purposes
Ensures the department has a comprehensive master slide/photo/CD library for all advertising, collateral and public relations activities
Supervises operations of the in-house art department
Monitors activities of competitor hotels and trends within the industry

Fulltime

New

Housekeeping Executive

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper...

Location

India , Mumbai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures

Fulltime

New

Laundry Supervisor / Wash Talent Coach

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper...

Location

Qatar , Doha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures

Fulltime

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Information Desk Officer

Job Description

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