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Southeastern Railway Logo Southeastern Railway · -

Information Delivery Manager

United Kingdom, London 39572.00 GBP / Year · Job Posted May 29, 2026
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Job Description

Are you looking for a career where you can make a real difference in people’s day. We are seeking a Information Delivery Manager to join our team based the KICC (Puddle Dock). This role will be accountable for the strategic and operational management and delivery of all customer information channels in real-time. Can you move people? Apply now.

Job Responsibility

  • Ensure that the Information Delivery Team Members are operating the CIS equipment correctly with speed, efficiency and accuracy, especially in times of service disruption and in line with defined processes
  • Manage the provision of live travel information across the Southeastern website, by publishing and updating disruption messages on Tyrell, and ensuring that Rainbow Board and Live Map information is showing accurately on the website and on station screens
  • Ensure that Digital Signage displays at stations are displaying accurate real-time information during disruption and manage playlists at all stations across the Southeastern network with relevant information for passengers
  • Implement the Southeastern social media strategy as directed by the Head of Information Delivery – this includes raising complaints on behalf of customers through the relevant Customer Relations Management system where necessary and escalating / investigating other relevant issues / requests
  • Ensure timely updates are made via Twitter (and any other Social Media channels as appropriate) ensuring that members of the team are responding to passengers in a timely, professional, empathetic and polite manner at all times
  • Ensure that all trains, particularly during disruption, are accounted for and information is being presented correctly via Darwin
  • In times of disruption where a new timetable is to be implemented, ensure that this is entered into Darwin in a timely fashion after first liaising with the NRCC to understand if the timetable is to be uploaded to the Integrated Train Planning System (ITPS) under the “Day A for B” arrangements

Requirements

  • Knowledge of the relevant geography, including stations and track layouts and services operated by Southeastern
  • Good knowledge of generally available and bespoke IT systems
  • Good knowledge of relevant operating, rolling stock, engineering, train crew and station procedures
  • Good general education with passes in English Language and Mathematics operated
  • An excellent command of English language and ability to communicate clearly
  • Ability to create own inputs and influence at a number of levels within the KICC and wider business
  • Excellent IT competency, ability to use a number of differing systems
  • Commercial awareness- Understands the business requirements for advertising of train services and announcements

What we offer

  • final salary pension
  • 25 days annual leave allowance (plus bank holidays)
  • free rail travel across our networks
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