Information Collections Administrative Specialist I

• Manage accounts receivable tasks including reviewing invoices and processing adjustments
• Conduct skip tracing and utilize tools like Accurint and Salesforce to locate and verify customer information
• Ensure compliance with state laws and company policies during collection processes
• Provide exceptional customer service by addressing inquiries and resolving disputes
• Maintain accurate financial notes and documentation for quality assurance purposes
• Prepare and distribute invoice copies and related documentation as needed
• Collaborate with hiring teams to support administrative functions related to contract administration
• Utilize Microsoft Office Suites to draft reports and maintain organized records
• Respond to voicemail messages and communicate effectively with stakeholders
• Support QA management processes by reviewing and ensuring accuracy in documentation

• Proven experience in accounts receivable or a related administrative role
• Strong customer service skills with the ability to handle sensitive financial matters
• Familiarity with collection processes, skip tracing techniques, and tools like Accurint
• Knowledge of state laws and regulations related to financial collections
• Proficiency in Microsoft Office Suites and other relevant software platforms such as Salesforce
• Excellent communication and writing skills for detail-oriented correspondence
• Strong organizational and computer skills to manage multiple tasks effectively
• Experience in contract administration is a plus

Experience in contract administration

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan