Information Centre Advisor Job at University of the Arts London (London)

Call Centre Advisor

We are looking for people to join our 24/7 365 days a year Contact Centre. This ...

Location

United Kingdom , Halifax

Salary:

24570.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Excellent customer service and communication Skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Strong multitasking abilities
High attention to detail and accuracy
Experience of working in a target driven environment desirable
Experience within the insurance and claims industry desirable

Job Responsibility

Record accurately the first notification of loss following a motor traffic accident
Deal with telephony enquiry from Customers, Repairers, Clients and Third Parties with the agreed service levels
Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
Assist with administrative tasks and emails
Using MRN’s bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, prioritising each day and ensuring any tasks are complete
Provide accurate updates to team managers and customers as required
Ensure that all SLA’s are met and exceeded

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Customer Service Advisor

The Customer Service Advisor is responsible for ensuring repair instructions are...

Location

United Kingdom , Huddersfield

Salary:

26208.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Have a resilient and positive attitude
Excellent customer service skills
Excellent problem solving skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a fast paced/contact centre environment (desirable)
Experience within the insurance and claims industry (desirable)

Job Responsibility

Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary
Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets
Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position
Ensure that all SLA's are met and exceeded

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Repair Management Customer Advisor

The Customer Service Advisor is responsible for repairs progressing effectively ...

Location

United Kingdom , Huddersfield

Salary:

26208.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Have a resilient and positive attitude
Excellent customer service skills, taking responsibility and providing a market leading customer journey
Excellent problem solving skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload
Experience of working in a fast paced/contact centre environment (desirable)
Experience within the insurance and claims industry (desirable)

Job Responsibility

Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary
Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets
Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position
Ensure that all SLA's are met and exceeded

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Customer Service Advisor - Out of Hours

Are you ready to embark on a dynamic and rewarding career in an exhilarating cus...

Location

United Kingdom , Rochdale

Salary:

16000.00 GBP / Year

Blenheim Chalcot

Expiration Date

Until further notice

Requirements

Excellent people and communication skills
Ability to adapt to and meet each customer's unique needs
Previous experience working in a contact centre
Ability to maintain accurate notes, multitask, and meet KPI’s and SLA’s
Calm, empathetic, and clear telephone manner
Quick, solutions-focused thinking
Ability to work independently
Resilience and ability to handle challenging situations with objectivity
Strong organisational skills and attention to detail
Educated to GCSE level or equivalent

Job Responsibility

Delivering an outstanding customer experience within our high-performing contact centre team
Managing a wide variety of Out of Hours emergency queries, including Housing Repairs, Adult and Children’s Services, Street lighting, Noise complaints, Homelessness, Highways
Creating and updating customer records using our client systems
Keeping customers informed with updates relating to their queries
Handling a range of calls for several Local Authority and Housing Association clients
Helping service users and residents solve their problems
Directing customers to outside agencies
Managing calls about major emergencies
Handling social care questions
Logging emergency repairs

What we offer

Competitive salary
Part Time hours exclusive to evenings and weekends
25 days of annual leave plus Bank Holidays (Pro Rata)
Contributory pension scheme with matching contributions up to 5%
Benefits platform

Parttime

Customer Service Advisor - Out of Hours

As our Customer Service Advisor OOH, you’ll be the friendly voice representing o...

Location

United Kingdom , Rochdale

Salary:

24000.00 GBP / Year

Blenheim Chalcot

Expiration Date

Until further notice

Requirements

Excellent people and communication skills
Ability to adapt to and meet each customer's unique needs
Previous experience working in a busy contact centre
Ability to maintain accurate notes, multitask, and meet KPI’s and SLA’s
A calm, empathetic, and clear telephone manner
Quick, solutions-focused thinking
Ability to work independently
Resilience and ability to handle challenging situations with objectivity
Strong organisational skills and attention to detail
Educated to GCSE level or equivalent

Job Responsibility

Delivering an outstanding customer experience within our high-performing contact centre team
Managing a wide variety of Out of Hours emergency queries, including Housing Repairs, Adult and Children’s Services, Street lighting, Noise complaints, Homelessness, Highways
Creating and updating customer records using our client systems, ensuring accuracy and efficiency
Keeping customers informed with updates relating to their queries
Handling a range of calls for several Local Authority and Housing Association clients
Helping service users and residents solve their problems
Directing customers to outside agencies
Managing calls about major emergencies in any of the Boroughs we support
Handling social care questions
Logging emergency repairs

What we offer

Generous 25 days of annual leave plus Bank Holidays
A contributory pension scheme where we’ll match your contributions up to 5%
A benefits platform designed to cater to everyone’s needs

Fulltime

Customer Service Representative

Are you ready to be the reassuring voice millions of Canadians trust? We are see...

Location

Canada , Waterloo

Salary:

23.00 - 27.00 CAD / Hour

Randstad

Expiration Date

February 19, 2026

Requirements

Customer service oriented
Tech-savvy
Like to solve problems
Thrive in a fast-paced environment
Strong written and verbal skills
Ability to identify the reason for the call and relay accurate information clearly
Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP)

Job Responsibility

Help Clients and advisors with questions about our products, services, policies and claims through inbound calls
Analyze and find solutions to client problems in a friendly and proactive way
Provide Clients and advisors with additional information on products & services in support of their financial and health goals
Ensure our Clients and advisors have the right information taking the right amount of their time

What we offer

Hybrid role
6 months contract
Possibility of extension
Potential contract to hire
Full time hours
Weekday Schedule: Monday to Friday work week

Fulltime

New

Education Advisor

UKEC is looking for dynamic and highly driven individuals who envision a fun & c...

Location

United Kingdom , Manchester

Salary:

Not provided

United Kingdom Education Centre

Expiration Date

Until further notice

Requirements

Have a university degree in any discipline
Have excellent written and verbal communication skills in both English and Mandarin
Have excellent sales skills
Have strong direct marketing skills
Have a strong sense of market knowledge
Be able to meet targets and deadlines and work well under pressure
Have excellent customer service and communication skills
Be responsible, mature, reliable, and honest
Be a committed team player but also be dependable enough to work individually with minimum supervision
Have a proven track record of meeting sales targets

Job Responsibility

Share responsibility for the recruitment of international students and actively assist the team to achieve
Proactively plan and execute recruitment and marketing activities (both online & offline) to promote our services and in turn help to achieve targets
Deal with student enquiries and provide professional consultation services to students
Liaise with universities and students to track students’ applications, arrange interviews, and field any general or specific enquiries as well as advocate on behalf of students
Visit students off-site for counselling and information sessions, distribute leaflets, take part in and off-site recruitment events such as education fairs, university interviews, open days and other relevant recruitment events
Be available for ad hoc and regular company training where necessary and be prepared to deliver information sessions at regular company meetings. Also be available for university information sessions and familiarisation trips
Maintain good communication with colleagues and keep the centre manager informed of application statuses or problems
From time-to-time undertake other relevant tasks as requested by the centre manager or the company

Fulltime

Education advisor

UKEC is looking for dynamic and highly driven individuals who envision a fun & c...

Location

United Kingdom , Manchester; Norwich; Surrey

Salary:

29000.00 GBP / Year

United Kingdom Education Centre

Expiration Date

Until further notice

Requirements

Have a university degree in any discipline
Have excellent written and verbal communication skills in both English and Mandarin
Have excellent sales skills
Have strong direct marketing skills
Have a strong sense of market knowledge
Be able to meet targets and deadlines and work well under pressure
Have excellent customer service and communication skills
Be responsible, mature, reliable, and honest
Be a committed team player but also be dependable enough to work individually with minimum supervision
Have a proven track record of meeting sales targets

Job Responsibility

Share responsibility for the recruitment of international students and actively assist the team to achieve
Proactively plan and execute recruitment and marketing activities (both online & offline) to promote our services and in turn help to achieve targets
Deal with student enquiries and provide professional consultation services to students
Liaise with universities and students to track students’ applications, arrange interviews, and field any general or specific enquiries as well as advocate on behalf of students
Visit students off-site for counselling and information sessions, distribute leaflets, take part in and off-site recruitment events such as education fairs, university interviews, open days and other relevant recruitment events
Be available for ad hoc and regular company training where necessary and be prepared to deliver information sessions at regular company meetings. Also be available for university information sessions and familiarisation trips
Maintain good communication with colleagues and keep the centre manager informed of application statuses or problems
From time-to-time undertake other relevant tasks as requested by the centre manager or the company

What we offer

uncapped commission

Fulltime

Information Centre Advisor

University of the Arts London

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 19, 2026

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Job Posted:January 06, 2026

Expiration:January 19, 2026

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Contract Type:
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Expiration:
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