Information and Helpdesk Officer Job at University of the Arts London (London)

Helpdesk Administrator

Helpdesk Administrator role providing facilities management and customer support...

Location

United Kingdom , Livingston

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a facilities or FM helpdesk role
Top-notch communication skills-written and spoken
Confident with Microsoft Office and Teams
A team player who can also fly solo when needed
A positive attitude, attention to detail, and a love for helping others

Job Responsibility

Answering calls and helping people with their queries
Logging helpdesk requests
Coordinating engineers and contractors to get things fixed
Keeping clients informed
Creating reports, quotes, and keeping everything running
Using initiative to solve problems and escalate when needed

What we offer

Pizza Fridays
Christmas nights out
Free fresh fruit daily
Vibrant, friendly team
Real opportunities to grow your career and learn new skills
Company that values your ideas, your time, and your talent

Fulltime

Helpdesk Level 2

As a Help Desk Agent – Level 2 you will provide 2nd level support to our admin a...

Location

Australia , Bendigo

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

An eagerness to learn and grow in a purpose-driven organisation
A clear communicator who thrives in a collaborative environment
Excellent customer service skills
Previous helpdesk experience is essential with enterprise experience highly regarded
A strong understanding of the Windows operating system and Microsoft Office Suite
Experience in onboarding/offboarding and access management
IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are highly regarded
Have strong problem-solving skills to quickly assess situations, analyse information, and develop solutions to resolve technical issues
Attention to detail
Effective time management skills

Job Responsibility

Troubleshoot basic technical problems reported by users
Receive, log, and manage support tickets in an enterprise ticketing system
Communicate with users to gather information about their technical issues, provide updates on the status of their tickets, and offer guidance on resolving common problems
Contribute to building and updating a knowledge base by documenting solutions to frequently encountered issues
Provide excellent customer service by being patient, empathetic, and able to explain technical concepts in a clear and understandable manner to users with varying levels of technical expertise
Create training materials and documentation for users to help them become more self-sufficient in solving common technical problems

What we offer

Support of a national IT team
Career growth and progression options across multiple business lines
Employee benefits: Discounted health insurance, wellbeing program, purchased annual leave
A flexible and inclusive work environment
Opportunities for professional development
A chance to make a meaningful impact in the therapy services sector

Fulltime

Helpdesk Level 1

As a Help Desk Agent – Level 1 you will provide 1st level support to our admin a...

Location

Australia , Bendigo

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

An eagerness to learn and grow in a purpose-driven organisation
A clear communicator who thrives in a collaborative environment
Excellent customer service skills
Previous helpdesk experience is essential with enterprise experience highly regarded
A strong understanding of the Windows operating system and Microsoft Office Suite
Experience in onboarding/offboarding and access management
IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are highly regarded
Have strong problem-solving skills to quickly assess situations, analyse information, and develop solutions to resolve technical issues
Attention to detail
Effective time management skills

Job Responsibility

Troubleshoot basic technical problems reported by users
Receive, log, and manage support tickets in an enterprise ticketing system
Communicate with users to gather information about their technical issues, provide updates on the status of their tickets, and offer guidance on resolving common problems
Contribute to building and updating a knowledge base by documenting solutions to frequently encountered issues
Provide excellent customer service by being patient, empathetic, and able to explain technical concepts in a clear and understandable manner to users with varying levels of technical expertise
Create training materials and documentation for users to help them become more self-sufficient in solving common technical problems

What we offer

Support of a national IT team
Career growth and progression options across multiple business lines
Employee benefits: Discounted health insurance, wellbeing program, purchased annual leave
A flexible and inclusive work environment
Opportunities for professional development
A chance to make a meaningful impact in the therapy services sector

Fulltime

Information Technology Manager

As our Information Technology Manager, you’ll be at the heart of our operations,...

Location

United States , Portland

Salary:

Not provided

SMRT inc.

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
or equivalent technical coursework
Minimum 10 years of experience in IT support, helpdesk, or technical troubleshooting roles
Ability to travel to all offices (Andover, MA, Bangor, ME, Portland, ME, Schenectady, NY) as required.

Job Responsibility

Guide IT support and operations across multiple locations, contributing to technically complex, high-performance environments
Mentor our IT support specialist
Oversee daily IT support operations, ensuring timely resolution of incidents and requests
Establish and enforce IT support policies, procedures, and standards
Lead initiatives to modernize support infrastructure, including automation, cloud migration, and remote support capabilities
Collaborate with senior leadership on budgets, resource allocations, and technology roadmaps
Ensure reliability and performance of desktop, server, and network environments
Oversee lifecycle management of hardware and software assets
Serve as an escalation point for critical incidents and coordinate cross-functional response efforts
Manage relationships with external vendors and service providers

What we offer

Flexible work environment
6 weeks of paid time off (vacation, sick, holiday, community service)
Healthcare, dental, vision and life insurance
401(k) with automatic company contribution
Education and training assistance

Fulltime

IT Assistant

Join Our Team as an IT Assistant! Are you passionate about technology and eager ...

Location

United Kingdom , Camden, London

Salary:

17.00 - 19.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

At least one year in a first or second line support role within a Windows environment
Good knowledge of Microsoft Office products and IT security principles
Excellent communication skills
Strong interpersonal skills
Self-starter with the ability to prioritise tasks effectively
A commitment to diversity and the charitable objectives of our organisation
Enthusiasm for learning and professional growth
Ability to maintain confidentiality and security of information

Job Responsibility

Resolve user problems related to hardware and software
Keep our service desk tickets updated using Jira
Deliver engaging user training on IT systems
Collaborate with the IT team to enhance service quality
Conduct preventative maintenance of servers and systems
Perform daily operational tasks with guidance
Maintain our IT knowledge base and liaise with external service providers
Prepare meeting rooms with the latest AV technology
Support examination sittings requiring computer access
Ensure timely payment of supplier invoices

What we offer

Gain hands-on experience in a supportive and friendly environment
Opportunities for personal and professional development
Contribute to meaningful projects that make a difference in the community

Fulltime

Resident Services Assistant

Are you ready to make your mark on the vibrant world of student accommodation? A...

Location

United Kingdom , Leicester

Salary:

25001.29 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Exceptional customer service skills, always displaying a helpful and patient attitude
Experience using Microsoft Office software
Quick and efficient learning ability
Proficient in presenting information accurately, professionally, and appropriately
Experience prioritising workload to meet competing deadlines without close supervision
Team player with a flexible approach
Previous customer service experience is desirable

Job Responsibility

Provide a warm and friendly meet and greet service, reception support, and help desk assistance
Contribute to various back-office functions, providing administrative support to the operations team and General Manager
Support open days, intake days, and departures
Assist students, visitors, and external contacts on a day-to-day basis
Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information
Operate a professional helpdesk and telephone service, promptly and helpfully responding to student queries
Address and resolve any complaints that arise

What we offer

Generous holiday package of 25 days, plus bank holidays
Access to a range of exclusive retail discounts
Birthday day off
Cycle-to-work scheme
2 charity days per annum
Opportunity to work towards a nationally recognised qualification

Fulltime

Resident Services Assistant

Are you ready to make your mark on the vibrant world of student accommodation? A...

Location

United Kingdom , Leeds

Salary:

26228.80 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Exceptional customer service skills, always displaying a helpful and patient attitude
Experience using Microsoft Office software
Quick and efficient learning ability
Proficient in presenting information accurately, professionally, and appropriately
Experience prioritising workload to meet competing deadlines without close supervision
Team player with a flexible approach

Job Responsibility

Provide a warm and friendly meet and greet service, reception support, and help desk assistance
Contribute to various back-office functions, providing administrative support to the operations team and General Manager
Support open days, intake days, and departures
Assist students, visitors, and external contacts on a day-to-day basis
Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information
Operate a professional helpdesk and telephone service, promptly and helpfully responding to student queries
Address and resolve any complaints that arise

What we offer

Generous holiday package of 25 days, plus bank holidays
Access to a range of exclusive retail discounts
Birthday day off
Cycle-to-work scheme
2 charity days per annum
Opportunity to work towards a nationally recognised qualification

Fulltime

Resident Services Assistant

Are you ready to make your mark on the vibrant world of student accommodation? A...

Location

United Kingdom , Birmingham

Salary:

26436.80 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Exceptional customer service skills, always displaying a helpful and patient attitude
Experience using Microsoft Office software
Quick and efficient learning ability
Proficient in presenting information accurately, professionally, and appropriately
Experience prioritising workload to meet competing deadlines without close supervision
Team player with a flexible approach

Job Responsibility

Provide a warm and friendly meet and greet service, reception support, and help desk assistance
Contribute to various back-office functions, providing administrative support to the operations team and General Manager
Support open days, intake days, and departures
Assist students, visitors, and external contacts on a day-to-day basis
Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information
Operate a professional helpdesk and telephone service, promptly and helpfully responding to student queries
Address and resolve any complaints that arise

What we offer

Generous holiday package of 25 days, plus bank holidays
Access to a range of exclusive retail discounts
Birthday day off
Cycle-to-work scheme
2 charity days per annum
Opportunity to work towards a nationally recognised qualification

Fulltime

Information and Helpdesk Officer

University of the Arts London

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 22, 2026

Expiration:
February 06, 2026

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