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RED now has a new contract opportunity for an Informatica PIM Techno-Functional Support Lead to join one of our key partners for a PIM run, support and decommissioning project (Informatica PIM 360 to Akeneo). The initial contract will be for 3 months with scope for extension. This contract is to start ASAP and will be remote. Candidate must be based in France
Requirements
Strong experience with Informatica PIM (ideally PIM 360) in a support / BAU environment
Proven experience in application support, run operations, and maintenance
Combination of technical and functional expertise (configuration, troubleshooting, and end-user support)
Experience managing incidents, defects, and service requests (L1/L2 support)
Strong knowledge of data structures, workflows, and product data management
Experience with data validation, data quality management, and error analysis
Experience managing data exports, integrations, and interface monitoring (e.g. eCommerce, CRM, marketplaces)
Familiarity with ITIL / incident management processes
Ability to perform root cause analysis and implement fixes/workarounds
Strong stakeholder management skills across business (marketing/eCommerce) and technical teams
Experience delivering user support, training, and communication with business stakeholders
Experience in Retail / eCommerce (product catalogue exposure preferred)
Excellent communication skills in English and French