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NTT DATA Logo NTT DATA · IT - Software Development

Informatica IICS Developer

India, Gurgaon · Job Posted March 22, 2026
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Job Description

The Informatica IICS Developer role involves providing technical support and troubleshooting for software applications, monitoring job performance, and collaborating with cross-functional teams. Candidates should have over 5 years of experience with Informatica tools and databases, strong analytical and communication skills, and a commitment to excellent customer service. This position offers opportunities for professional growth within a dynamic organization.

Job Responsibility

  • Provide L1, L2 and L3 support for software applications
  • Troubleshoot and resolve application-related issues for end-users
  • Collaborate with developers, IT teams, and external vendors to address issues and implement fixes
  • Escalate unresolved issues to higher-level support or specialized teams
  • Monitor scheduled Jobs and ensure their successful completion
  • Perform routine maintenance tasks, including system updates, backups, and configuration changes
  • Assist with system upgrades, patches, and migrations to ensure continuity of service
  • Log, track, and manage incidents and service requests via ticketing systems
  • Follow established procedures for incident escalation and resolution
  • Participate in root cause analysis and problem management efforts
  • Maintain and update application documentation, including configuration settings and user guides
  • Create and present reports on system performance, issues, and resolution times
  • Document changes, fixes, and enhancements in a knowledge base for future reference
  • Work with cross-functional teams (IT, development, business users) to gather requirements and improve applications
  • Participate in system testing and quality assurance activities
  • Assist in the development and implementation of new application modules or features

Requirements

  • 5+ Years of experience in Informatica B2B (DX, DT)
  • 5+ Years of experience in Informatica Power Center and IICS
  • 5+ Years of experience with databases (MS-SQL server)
  • Experience with application monitoring tools
  • Experience in Informatica Cloud Data Governance Catalog is preferred
  • Analytical Skills: Ability to diagnose and solve complex technical problems
  • Communication: Strong verbal and written communication skills, able to explain technical concepts to non-technical users
  • Customer Service: Ability to provide excellent customer service under pressure and manage competing priorities
  • Knowledge of ITIL processes (incident, problem, and change management)
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