Info & Smaland Co-worker

• May be assigned to Information desk at the front to assist customers with general inquiries
• Ensure a positive shopping experience by greeting visitors, being visible and available always and managing first contact resolution
• Responsible for registering, assisting and supervising registered children
• Ensure the environment is playful and fun
• Communicate with parents if there is an issue or concern
• Always actively participating in the children's safety and security
• Advise all children of the Smaland rules and policies while their parents are present and ensure parents are aware of all Smaland policies and rules
• Maintain supplies and ensure work area is kept clean and hazard-free
• Assist in other duties as required by direct line Leader

• Enthusiastic about working with children
• Can prioritize, are disciplined, show initiative and have a flexible attitude
• At least 6 months of Customer Service experience in a retail environment (preferably)
• Cool under pressure and can take charge of an urgent situation
• Comfortable working in a physically demanding, fast-paced work environment
• Requires submission of a completed and satisfactory Vulnerable Sector Check conducted in the past 12 months

Customer Service experience in a retail environment

• Wellness days
• Extended health, dental, and vision coverage
• RRSP with IKEA contribution matching options
• Eligibility for annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts
• Parental leave
• Bereavement leave
• Employee assistance program