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We’re hiring an Industry Principal to own our strategy and field execution across Consumer Packaged Goods, Retail, and Manufacturing. You’ll be the domain catalyst connecting market problems—like supply chain resilience, merchandising and marketing productivity, quality and operations excellence, and frontline/associate enablement—to Glean’s Work AI capabilities. Externally, you’ll engage executives, influence deals, and elevate our thought leadership. Internally, you’ll enable the field with repeatable plays and inform product‑solution fit through tight feedback loops. Modeled on top AI vendors’ industry leadership roles, you’ll drive industry value narratives and content that accelerates pipeline and win‑rate.
Job Responsibility:
Lead with industry outcomes: map CRM‑specific pain points (e.g., demand/supply volatility, merchandising productivity, store/plant operations, quality and compliance, partner/supplier knowledge) to high‑impact Work AI solutions
Engage executives across COO/CIO/CTO/Chief Supply Chain/Chief Merchandising/Chief Digital/Data/AI leaders
guide strategic roadmaps balancing innovation with safety, governance, and change management
Build and scale repeatable industry plays with value messaging, ROI frameworks, blueprints, and references tailored to CPG, retail, and manufacturing archetypes
Publish and present thought leadership (blogs, whitepapers, conference talks) that showcases Work AI impact across product lifecycle, supply chain, store/plant operations, and customer experience
Partner with Product, Engineering, and PMM to shape packaged solutions and agent templates for CRM use cases
codify learnings into sales kits and solution accelerators
Orchestrate an extended, virtual tiger team across SE, Partners, CS, and Marketing to drive pipeline coverage, ACV, win‑rate, and time‑to‑value
Support analyst engagement and competitive positioning to reinforce our leadership narrative in enterprise Work AI for CRM
Requirements:
10+ years in CPG, retail, and/or manufacturing—experience within a brand/retailer/manufacturer or as a consultant/industry solutions leader at a technology company
Executive presence with a strong POV on how AI and agentic workflows unlock value across product lifecycle, supply chain, merchandising/marketing, and operations
Familiarity with enterprise AI/LLMs and the data/security considerations in large‑scale operational environments
able to translate business needs into solution architectures and adoption roadmaps
Proven track record building vertical narratives and content
adept at enabling field teams and partners with industry plays