Industry Lead Job at Vodafone (Athens)

Job Description

As an Industry Lead you will be responsible for creating long-term, trusting relationship with our customers. The Industry Lead engages customers on their business transformation and advises them on Vodafone’s broad range of products across connectivity and beyond solutions, with the ultimate purpose to help them thrive in a hyperconnected world and create positive change at scale.

Job Responsibility

Own the account management and growth plans (account penetration, revenue, churn) for assigned clientele, both existing and prospective
Work cross-functionally and orchestrates internal delivery teams on customer success (Presales, Support, Operations, etc.)
Ensure that operational backlog for assigned clientele is delivered on-time by orchestrating relevant internal teams
Perform pitching, drive engagement and influence at customer level. Own the relationship building for key accounts of own industry
Be present in industry-related external fora to drive engagement with key sector execs
Keep abreast of technological insights in the areas of beyond connectivity solutions, with the purpose to walk the talk and effectively advise customers on their ideal transformation journey
Ensure Net Promoter Scores (NPS) and rest experience satisfaction metrics for assigned accounts are met
Act as sponsor of industry trends internally to feed the product development lifecycle as well as marketing teams when needed

Requirements

University degree (Master degree will be an asset)
Fluent knowledge of English language (oral & written)
Driving licence
Computer literacy
Excellent communication skills, oral and written
Maintains expertise of internal procedures, products and systems to effectively manage all steps throughout the customer lifecycle
Ensures growth and retention targets are achieved (revenue, churn, NPS)
Proven experience gained within a business sales channel (must have minimum 5 years B2B sales experience)
Understanding of how various cloud technologies work together to be able to drive deeper technology adoption within the existing large account base
Understanding of industry challenges, trends, traditional and non-traditional competitive landscape, etc.
Ability to grow a business through deep and broad expertise in the industry segment

What we offer

Competitive pay, bonus & remuneration package
Private Health & Medical Insurance
Hybrid way of working: a blend of 20% office-based and 80% remote/field-based working, including the option to work up to 20 days from abroad
Remote work equipment to help you create a comfortable, ergonomic workspace at home
Unlimited access to learning resources and trainings
Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
Spirit of Vodafone Day: one day each quarter dedicated to your personal development
Extra days off: Vodafone Day, Family Day, Volunteering Day
Needless to say, we cater for your communication wherever you are
Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
Special employee offers and discounts

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