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We are looking for an Industry Lead to create long-term, trusting relationship with our customers. The Industry Lead engages customers on their business transformation and advises them on Vodafone’s broad range of products across connectivity and beyond solutions, with the ultimate purpose to help them thrive in a hyperconnected world and create positive change at scale.
Job Responsibility
Owns the account management and growth plans (account penetration, revenue, churn) for assigned clientele, both existing and prospective
Works cross-functionally and orchestrates internal delivery teams on customer success (Presales, Support, Operations, etc.)
Ensures that operational backlog for assigned clientele is delivered on-time by orchestrating relevant internal teams
Performs pitching, drives engagement and influence at customer level. Owns the relationship building for key accounts of own industry
Be present in industry-related external fora to drive engagement with key sector execs
Keeps abreast of technological insights in the areas of beyond connectivity solutions, with the purpose to walk the talk and effectively advise customers on their ideal transformation journey
Ensures Net Promoter Scores (NPS) and rest experience satisfaction metrics for assigned accounts are met
Acts as sponsor of industry trends internally to feed the product development lifecycle as well as marketing teams when needed
Requirements
University degree (Master degree will be an asset)
Fluent knowledge of English language (oral & written)
Driving licence
Computer literacy
Excellent communication skills, oral and written
Minimum 5 years B2B sales experience
Expertise of internal procedures, products and systems to effectively manage all steps throughout the customer lifecycle
Proven experience gained within a business sales channel
Understanding of how various cloud technologies work together to be able to drive deeper technology adoption within the existing large account base
Understanding of industry challenges, trends, traditional and non-traditional competitive landscape, etc.
Ability to grow a business through deep and broad expertise in the industry segment
What we offer
Award-winning work environment - certified #1 Top Employer in Greece
Competitive pay, bonus & remuneration package
Private Health & Medical Insurance
Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love
Unlimited access to learning resources and trainings
Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
Remote work equipment to help you create a comfortable, ergonomic workspace at home
Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
Extra days off: Vodafone Day, Family Day, Volunteering Day
Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking